Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(23,922 Reviews)
Open Ratings Snapshot
Rating breakdown 23,922 reviews
5 Stars
20,522
4 Stars
2,631
3 Stars
452
2 Stars
145
1 Star
172
86%of customers recommend this product. 
(
1,128 out of 1,315
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Incredible camera overall 1 of the best yet
on April 13, 2026
Posted by: Tsnipes
[This review was collected as part of a promotion.] Makes driving easier with AI with hands free controls.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Descent workhorse
on April 13, 2026
Posted by: Phonexpert
[This review was collected as part of a promotion.] So I debated between getting the new Z-Fold or going with a ultra and while I am happier with the battery life of the s25 ultra I do miss the bigger screen. Also I've noticed I have to restart it quite a bit because lately it's been starting to bog down and be laggy and it's not that old.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 16, 2026
Hi there Phonexpert, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are enjoying the enhanced battery life of your device, and finding it able to keep up with your needs during the day. We have provided a link to a few articles to help you with the refresh rate and restarting you mention with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on April 13, 2026
Posted by: Gt2020
[This review was collected as part of a promotion.] My device is a phone, and I use it for everything since I dont have a laptop. I do all my emails on it asleep as my fitness apps , crypto, music and lots of pictures and videos.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything you need
on April 13, 2026
Posted by: TJTarvid
[This review was collected as part of a promotion.] After my older phones, and ones with specific operating systems were out, I've been nothing but Android... Then I discovered Samsung and that's what it's been since!
This phone is so much faster, easier to use, pairing is simple, and the camera - amazing!
As soon as our plan allows my daughter is getting the s26 ultra (*sigh*, I have to wait).
The only thing that would ever have me buy a different name than Samsung is if they changed their name.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect for every need
on April 13, 2026
Posted by: GalaxyBud
[This review was collected as part of a promotion.] I use galaxy Ai when needed and it comes in handy. From managing protocols on the phone itself to adjusting schedules and alarms.
I've had the galaxy 25 ultra for 2 years and expect nothing less than the best out of the device. It has supreme quality photographic capabilities, seamless integration with cloud services and an ultra fast 5g networking system. The speeds this allows are incredible. The display is ultra vivid and the clarity in 4k is otherworldly.
I enjoy galaxy products and would highly recommend these devices to anyone looking for high quality, reliable devices.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Does it all
on April 13, 2026
Posted by: Grizzy999
[This review was collected as part of a promotion.] Super fast and battery to last all day. A camera for every situation
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade
on April 13, 2026
Posted by: SorryDonuts26
[This review was collected as part of a promotion.] I upgraded from the Samsung galaxy s10+ to the Samsung 25ultra. Been pleased with all new features and how some features were similar. Made it easy to start using.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great phone, just tooth big!
on April 13, 2026
Posted by: Morty57
[This review was collected as part of a promotion.] I really like my S25 Ultra. It has a lot of great features. Personally, the phone is just a bit on the large side. I should have never let the salesman talk me into trading my Z Flip phone in.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 16, 2026
Hello Morty57, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how important the comfortable feel of your device in your hand is for your prolonged usage and enjoyment. We do our best to provide a range of devices to meet the needs of our customers as well as options that excite them during usage every day. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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