Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(23,950 Reviews)
Rating breakdown 23,950 reviews
5 Stars
20,547
4 Stars
2,633
3 Stars
453
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,129 out of
1,316)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
I have no words but I will try!
on April 13, 2026
Posted by: longliveworldpeace2005
[This review was collected as part of a promotion.] I used iPhones for many years. Made the big switch in 2025 and got this S25 Ultra. It has made organizing the digital parts of my everyday life SO much easier. Galaxy AI and its many features/benefits has played a big part in this as well. Best phone I have ever owned and I wish I hopped on the Samsung train earlier!! My Buds4 Pro and Watch8 have helped solidify my position on all of this as well. NEVER switching back!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Different from Pixel and as good?
on April 13, 2026
Posted by: Jcs1970
[This review was collected as part of a promotion.] I have owned multiple Pixel phones since the earliest days of their launch. I am very familiar with most everything Pixel (camera, settings and speed). My S25 Ultra is my first foray into a non Pixel Ecosystem. Thus far the S25 has proved to be quite a phone. Much faster and more efficient. However, it doesn't have all the features I was used to on my Pixel but I do not regret changing over to a Samsung. I haven't had my Samsung long enough to see when it will receive its first monthly security update or it's quarterly update. Pixels were very about getting those updates out to Pixel phones early in each month. To sum up, I have been impressed with my S25 thus far but I still need more time with it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Rating of Galaxy AI phone
on April 13, 2026
Posted by: DeeDee
[This review was collected as part of a promotion.] Galaxies AI is a great product. I would definitely purchase again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Great Galaxy
on April 13, 2026
Posted by: Spitfire
[This review was collected as part of a promotion.] My Galaxy is very reliable and easy to use.
It has not give me any issues.
It has not give me any issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is great but the battery isn't
on April 13, 2026
Posted by: Cheechee
[This review was collected as part of a promotion.] This galaxy phone has been a great experience to have. The AI built in is very helpful in times when I need a translation. It's accurate a majority of the time and is easy to use. The graphics is also great and the when taking a photo even from far away it looks amazing. The only flaw I see is that the battery life is almost nonexistent. I have to constantly keep the phone charging and when off the charger it only lasts a couple of hours, so long as you dont touch it or use any apps. The phone does get rather hot very fast and that makes the gaming experience a bit lacking.
Value
3
Response from Samsung USBy R&R Team, April 14, 2026
Hi there Cheechee, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear how much you are enjoying the enhanced capabilities of your new device, and finding Galaxy AI a great addition to this device. We have provided links to articles to help you maximize the battery life and troubleshoot the temperature of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
A solid phone worthy of the ultra billing
on April 13, 2026
Posted by: KeerKanos
[This review was collected as part of a promotion.] This phone does everything I need it to and probably more. I'm sure there are features that I'm not utilizing to their fullest, but with the built in Galaxy AI assistant this allows me to communicate better with friends and loved ones, and complete things around the house automatically or with quick how to searching and more. It's fast and reliable and so far has never struggled with any app I've loaded on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line device including Galaxy AI
on April 13, 2026
Posted by: doug098765
[This review was collected as part of a promotion.] I love my S25 Ultra and with the Galaxy AI incorporated it makes life easier. I have tons of storage which I don't use half of at the moment but love the option to store more of what I love in the future. The camera is excellent. I can run all of my apps without any issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, great confidence.
on April 13, 2026
Posted by: Rssant
[This review was collected as part of a promotion.] Buying the S25 ultra is a upgrade for my old phone the s21 fe. With the S25 ultra I can definitely have the confidence to go out to my job as a news reporter and have all day battery. The integration with AI is a benefit for the editing, investigation and make more easy my day. The Camera is the biggest thing!!! The great pixel, the perfect zoom and the dual camera works perfect. I definitely recommend the device
Value
5
Written by a customer while visiting Samsung US