Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(23,967 Reviews)
Rating breakdown 23,967 reviews
5 Stars
20,561
4 Stars
2,635
3 Stars
453
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,130 out of
1,317)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
3
The S25 ultra
on March 30, 2026
Posted by: Pbrme1981
[This review was collected as part of a promotion.] I use it for work and fun. It gets glitches and slows down every so often. Won't allow me to upload certain saved docs. Some things and settings I have just dissappear. The pen is difficult to use without a tutorial. Identity safe settings should be easier to find out about.
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hi there Pbrme1981, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you troubleshoot the experiences you mention causing frustration. We have provided links to articles to help you adjust the refresh rate for faster download speeds, and another to help you when your device is glitching. We have also provided a link to the complete manual for your device to help you with the settings you feel may be eluding you. We have lastly provided a link to the Samsung Support Team to assist you with the setting changes you mention experiencing, and answer any additional questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth Performance and Incredible Features
on March 30, 2026
Posted by: Goldboat
[This review was collected as part of a promotion.] I absolutely love this device. Compared to my old phone, the speed is night and day. I use it for everything from streaming sports to finishing school assignments, and it handles every task with ease.
The Galaxy AI features have become a part of my daily life, making simple tasks much faster and more intuitive. Additionally, the phone feels remarkably smooth when I game, with no lag or stuttering at all. It is a massive upgrade that has improved how I handle my work and entertainment.
The Galaxy AI features have become a part of my daily life, making simple tasks much faster and more intuitive. Additionally, the phone feels remarkably smooth when I game, with no lag or stuttering at all. It is a massive upgrade that has improved how I handle my work and entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Feels very solid on hand with overall jestures
on March 30, 2026
Posted by: Shazys25ultra
[This review was collected as part of a promotion.] It's the second time.we switch from another carrier, and every time im never disappointed, but this s25ultra is just magic with all bells and whistles. I know every person has different bells to whistles, sure enough this phone has it customes to set to enjoy a handheld to your liking, so much variations and allowance, its like an endless design. From camera editing to app setups. As well buttons to appear as well phone selection accessibilities. As well the battery on this is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Phone has some features not carried over from
on March 30, 2026
Posted by: Rich11
[This review was collected as part of a promotion.] Used for streaming social media and business don't care for the Ai update can only use 1 voicemail while having 2 lines
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Match made in heaven
on March 30, 2026
Posted by: Torito
[This review was collected as part of a promotion.] Love the AI function. My battery and charging are more efficient. Vast improvement over my S23. I'm quite happy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it. Wont own anything but samsung
on March 30, 2026
Posted by: Huyckj
[This review was collected as part of a promotion.] I love every aspect of this phone and the Galaxy AI has been making things easier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Camera quality is like no other!
on March 30, 2026
Posted by: Tony96
[This review was collected as part of a promotion.] The camera quality is like no other phone. The pen design fits perfectly in the hand. With Galaxy AI, I am also able to edit my picture like a professional.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best Galaxy cell phone yet!
on March 30, 2026
Posted by: MyS25Ultra
[This review was collected as part of a promotion.] I bought my Galaxy S25 Ultra this past year after my last Galaxy finally gave up the ghost. This has been such an exciting eye opener into the cell phones of today. I really love the Galaxy AI, it is so innovative and intuitive, it really makes task so much easier.
The cameras make picture taking a breeze. It has all of the same features of a high priced camera that I used to own. You can store so many pictures and videos that you will never run out of memory it seems. The video quality rivals every video camera I ever had, it is simply amazing!
You can add and use so many different Apps you will never run out of projects to keep you buy and entertained. I keep a few games to keep me entertained but there are so many to choose from. I can call, text and work in other Apps all at the same time.
I have almost always had a Galaxy phone for good reason, they simply are the best in my opinion. People have told me I should get that other top brand but, I simply will not do it. The Galaxy is so easy to learn and use, why would I choose any other. I bet you would say the same thing. I know there are more areas of this phone that should be mentioned but I can't think of them all nor is there room to talk about them here.
Value
5
Written by a customer while visiting Samsung US