Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(23,901 Reviews)
Open Ratings Snapshot
Rating breakdown 23,901 reviews
5 Stars
20,505
4 Stars
2,628
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product. 
(
1,128 out of 1,315
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
1 out of 5
1
Horrible
on February 11, 2026
Posted by: Lish
from Des Moines, IA
Expertise:Expert
Verified Purchase:Yes
The camera is horrible. The battery life is even worse. It was slow and lagged!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 11, 2026
Hey Lish, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in functionality. We have provided links to articles to help you with the different camera features of your device for the best possible photos and videos, and to help you maximize the battery life of your device. We have also shared a link to the Samsung Support to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome experience
on February 13, 2026
Posted by: Annie
from Michigan
Expertise:Expert
Verified Purchase:Yes
I have used this phone for 6 weeks now. The camera is phenomenal! The battery lasts forever... the financing options make buying it easy. I chose the 4 installments option.
I bought this phone to replace my note 20 that lasted me 6 years. I will buy another one for my husband next month!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hi Annie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the cmera quality and battery life of your device. We have provided a link to the complete manual for your device to help you maximize your experience and discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good quality smart phone
on February 25, 2026
Posted by: India Baxley
Expertise:Expert
Verified Purchase:Yes
I am enjoying my phone so far. Very fast and good connection. The pen works so smoothly. Highly recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 25, 2026
Hi India Baxley, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the inital setup and usage of your device. We have provided a link to the complete manual to assist you with the exploration and alignment of your device to your preferences. We have also shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bring Back S Pen Bluetooth
on June 20, 2025
Posted by: Kayleen
from Denver, Colorado
Expertise:Expert
Hate it so much I'm just gonna go back to my s23 ultra. Can't believe they took the Bluetooth feature off the s pen, such a deal breaker for me.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 23, 2025
Hi there Kayleen, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when features you have used in the past have been changed or redesigned. We have provided a link to an article to help you with the differences with the new S Pen from previous versions. We have also provided a link to the full device manual that will highlight the hand gestures and voice commands you can use with your device for controls. We have lastly, provided a link to the Samsung Support Team if you ever have questions about the features and capabilities of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Weak touch sensivity
on September 15, 2025
Posted by: Hedieh
[This review was collected as part of a promotion.] Weak touch sensivity and its pen is not working properly
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 18, 2025
Hello Hedieh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a troubleshooting guide to assist you with the responsiveness of your display. We have also shared a link to the Samsung Support Team to offer assistance with the frustration you mention with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is amazing becuse of the 200MP camara
on September 16, 2025
Posted by: TITO12
[This review was collected as part of a promotion.] The samsong 25s Ultra is in my opinion one of the most complete smart fon in the market. Starting with the camara that takes pictures like if I was a pro. Know I am the family photographer. This phone is very smooth even when running multiple programs in the background. The Galaxy AI system is spectacular, mainly when planing going out but not knowing where, it makes it easy and simple. A nice tuch of the Galaxy AI is when it helps me analyze a pdf document. This is just just the tip of the iceberg.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, super-fast .
on September 17, 2025
Posted by: Denis
Expertise:Intermediate
Verified Purchase:Yes
Phone is super-fast with a smooth operating system.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone and features
on September 19, 2025
Posted by: Srd4181
[This review was collected as part of a promotion.] This phone is perfect for me.It has tons of features, and it's not too complicated.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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