Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(30,557 Reviews)
Rating breakdown 30,557 reviews
5 Stars
26,156
4 Stars
3,456
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product.
(
1,139 out of
1,331)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
5
Excellent device!!
on October 29, 2026
Posted by: Samsunglover
[This review was collected as part of a promotion.] I chose the galaxy S25 Ultra as an upgrade from my old device. I had an accident with my last device so I had to do a sudden change and let me tell you, I was excited that I did. Everything runs smoothly fit comfortable in my hand. The color options great, I chose the light blue. Not a single issue. I would definitely recommend as Samsung never tends to disappoint me in the 10+ years that I've owned Samsung devices.
Value
5
Response from Samsung USBy R&R Team, October 30, 2026
Hi Samsunglover, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so pleased to hear that you are enjoying the usage of your device, and finding your upgrade to come with enhanced processing power, and additional features. We have shared a link to the Samsung Support Team to assist you if you have questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on October 29, 2026
Posted by: HOSSAIN
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra introduces a significant hardware evolution, moving away from the stark, boxy corners of its predecessors to embrace a more ergonomic and unified identity. Samsung replaced the sharp, rectangular silhouette with softer, rounded corners and less aggressive edges. This refined curvature makes the device substantially more comfortable to hold while maintaining a flat titanium covered frame for robust durability.
Value
4
Response from Samsung USBy R&R Team, October 30, 2026
Hi there HOSSAIN, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the redesigned hardware of this device, and that it feels more comfortable in your hand during your usage. We have shared links to resources to help you discover the full capabilities of your device, align the settings to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
25 Ultra Best Reliable Phone
on October 28, 2026
Posted by: Rnm1021
[This review was collected as part of a promotion.] I had a 22 Ultra and was looking into the 24 Ultra or 25 Ultra. I check the reviews on both phones and I chose 25 Ultra. Had much better reviews.
When I got the Samsung Galaxy S25 Ultra and started to get to use the feature. The phone smooth of it video and how great you can watch a full screen. Pen is nice working with different appliances or taking notes, slick of button on it can use with camera. Camera take gorgeous pictures and real close up. Battery life is very nice and it last good. Got no problem with it slowing down or locking up with apps or wifi using. To put right to it!! The Samsung Galaxy S25 Ultra is one of the best phone Samsung made.
When I got the Samsung Galaxy S25 Ultra and started to get to use the feature. The phone smooth of it video and how great you can watch a full screen. Pen is nice working with different appliances or taking notes, slick of button on it can use with camera. Camera take gorgeous pictures and real close up. Battery life is very nice and it last good. Got no problem with it slowing down or locking up with apps or wifi using. To put right to it!! The Samsung Galaxy S25 Ultra is one of the best phone Samsung made.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s26 excellent features
on October 28, 2026
Posted by: Kinsley456
[This review was collected as part of a promotion.] One of the best features of Samsung galaxy s26 ultra is the Ai features and robust performance. Ability to capture consumer mind and activity and dynamically presesent it back to user is fantastic. I will always recommend people to buy the products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best experience in android
on October 28, 2026
Posted by: AndroidLover
[This review was collected as part of a promotion.] Choosing this particular phone to use as my everyday device was a great decision. It's got very capable hardware components and the software feels incredibly smooth. I'm really quite fond of this phone, and I'm happy I opted for it. I chose this phone for me and my friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This device is not worth the upgrade.
on October 27, 2026
Posted by: Unbiasedreviewer
[This review was collected as part of a promotion.] I chose the Galaxy s 25 ultra to replace my s23 ultra. To my surprise the phone was not any better and not worth the upgrade . If anything switching to the s25 was a major downgrade. The removal of the smart s spen, the change in build materials and the over all cheap feeling of the cell phone. I started noticing damage to the side of the frame just from daily use, and this is with the phone being in the case. The biggest deficiency in this phone is the so called titanium frame that isn't stronger than the previous generations. The frame has bent on me after just having it in my back pocket, and im 6 ft, 170 lbs, not a heavy guy. I can nkt recommend this phone and if you have an s24 and below, it is not worth the upgrade.
Value
1
Response from Samsung USBy R&R Team, October 28, 2026
Hello Unbiasedreviewer, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand it can be frustrating when your new device is not meeting your expectations. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also provided a link to the full manual that can help you with additional voice commands and hand gestures you can use with your device. We have lastly, provided a link to the Samsung Support Team to help you with the best accessories and practices to care for your device, and prevent damage that occurs during use. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I chose this phone for reliability
on October 26, 2026
Posted by: Jea601
[This review was collected as part of a promotion.] I chose this phone for the camera, playing games and recording videos. It has been reliable and easy to use. I do watch videos and watch streaming content as well with no buffering
Value
5
Response from Samsung USBy R&R Team, October 28, 2026
Hi there Jea601, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how reliable the usage of your device has been during your gaming, streaming, and using the camera. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Life changing phone
on October 26, 2026
Posted by: Ariwu27
[This review was collected as part of a promotion.] I have always chosen Samsung phones because of how easy they are to navigate. Since I was little, I have always had Samsung devices and, little by little, I have learned to make my phone my own. I love customizing it and putting my personal touch on everything, like making my keyboard, notifications, and apps pink if I want to; I love the level of customization Samsung offers and I would not change a thing about it.
Value
5
Response from Samsung USBy R&R Team, October 28, 2026
Hi Ariwu27, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how life-changing your new device has been for you, and that you have found it easy to customize to your usage needs. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Samsung Community
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Written by a customer while visiting Samsung US