Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(30,564 Reviews)
Rating breakdown 30,564 reviews
5 Stars
26,162
4 Stars
3,457
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product.
(
1,138 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
2
Disappointed
on September 12, 2026
Posted by: Ynot5150
[This review was collected as part of a promotion.] I chose to upgrade from my S23 Ultra thinking it would've been a better overall experience. Boy was I wrong! Upgrades were minimal at best and the loss of Bluetooth capability on the S-Pen was a huge disappointment!
Value
2
Response from Samsung USBy R&R Team, September 14, 2026
Hello Ynot5150, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your new device is not meeting your expectations with specific features. We have provided a link to an article to help you with the redesigned S Pen capabilities, and to the full manual to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 12, 2026
Posted by: LoveMySamsung
[This review was collected as part of a promotion.] I am so glad I chose my samsung Galaxy S25 Ultra. The camera is great. The battery lasts a long time. It is my best phone yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Smart phone
on September 12, 2026
Posted by: Shani1
[This review was collected as part of a promotion.] I upgraded since I really liked the design. No more sharp edge. It doesnt hurt my hands anymore. Also I love S pen. It works just fine for me. Other than that I got everything that I expect from Samaung Android phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I never thought I could own a masterpiece.
on September 11, 2026
Posted by: Bungycord0668
[This review was collected as part of a promotion.] The moment I felt it in my hands I knew it was for me. It is electric & tingley . I felt overwhelmed by looking at the manual at first. But as time went on & learning wasn't that intimidating.
I have enough knowledge where it all fell into place. I enjoy my S25 Ultra & I CHOSE no other to have around me. I'm grateful for the Galaxy Nation. I can honestly say that I am a proud Samsung Galaxy for the last 20 years & so many more to come. Thank you.
I have enough knowledge where it all fell into place. I enjoy my S25 Ultra & I CHOSE no other to have around me. I'm grateful for the Galaxy Nation. I can honestly say that I am a proud Samsung Galaxy for the last 20 years & so many more to come. Thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra Review
on September 11, 2026
Posted by: Lxnaskyy
[This review was collected as part of a promotion.] This phone has done me an amazing service. I am so glad that I chose to purchase this phone amongst all my other options. The S Pen is smooth and precise especially with weight precision so it knows how hard i press. The camera quality is perfect and the processing power is magnifique. I will always choose an ultra as my next phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra not as great as I thought
on September 11, 2026
Posted by: KMM271
[This review was collected as part of a promotion.] I'm just not so excited after waiting almost 7 years to upgrade to this phone it just has too many quirks and jerks in it and I'm just not happy with the way it sits in my hand and it just has some weird features that are not settling they don't work quite right
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My Best Phone Ever
on September 11, 2026
Posted by: LuigiForTech
[This review was collected as part of a promotion.] I chose my Galaxy S25 Ultra because several of the Galaxy series phones have been a part of my life since the Galaxy S8. That model, and every one up to and including the S25 Ultra, has been flawless. And the technological progress Samsung has made is in the Galaxy series has, may I say,, been "Galactic". I'm looking forward to owning the S27 Ultra when it's released.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phones, Always
on September 10, 2026
Posted by: SeanB1829
[This review was collected as part of a promotion.] I have been a Samsung guy for most of the last 15 years, with a brief foray into a Google Pixel. Samsung is unmatched in quality, functionality, and aesthetics. I chose the S25 Ultra because it has everything: good battery life, great screen, the S pen is great and I like that it's not tethered entirely you the Google ecosystem. It's much more customizable than a lot of competitors. Phone and audio quality are great. Screen is beautiful. I actually watch quite a bit of television on my phone and it's a genuinely comfortable experience. The storage and memory are great on this phone. I recently started going old school and uploading my old PC music library into my phone because a lot of the streamers are terrible. It's packed with music and I don't think I've ever cracked the halfway point of capacity. Samsung continuously puts out great phones and barring a significant drop in quality, I'll keep coming back
Value
5
Written by a customer while visiting Samsung US