Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: ceb9
from Northeast PA
Expertise:Intermediate
Verified Purchase:Yes
I loved my Samsung Galaxy Note 9, so much so that I was reluctant to give it up. Unfortunately, it stopped updating, therefore, my apps stopped updating, so it was time. S25 Ultra, however, has many of the same features of the Note 9, specifically the pen. The camera is also AMAZING!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on December 5, 2025
Posted by: Arcadia
[This review was collected as part of a promotion.] The AI is so amazing and the features with the s pen are also unreal I can't stop using it and it offers easy access to everything and so easy to use,I learn more and more everyday. Now I'm gonna learn to use all the amazing features the camera offers,hopefully be a professional after all. The pictures I have taken are amazing I'm sure there will be a lot to learn.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Honest Journey with the S25 Ultra
on December 5, 2025
Posted by: iambob
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for a while now, and I honestly feel like you built this phone specifically to make my daily life easier. The design feels premium, lightweight, and durable, and the matte finish keeps the phone looking clean. I accidentally dropped it in my car once and it didn’t get a single mark, which genuinely impressed me. The camera is easily my favorite feature. The 200MP sensor captures amazing detail, and the zoom is actually useful—I was at a concert and could clearly see the drummer’s watch from the far seats. Night mode is also excellent, and the AI cleanup that removes random people in the background has already saved a lot of photos. Performance has been incredibly smooth. Apps open instantly, multitasking feels seamless, and even editing videos while chatting and browsing doesn’t slow it down. The battery life is another major win. Even on heavy days with navigation, photos, reels, and calls, the phone still ends the day with solid battery left. The display is bright and sharp, and even in harsh sunlight I can comfortably read messages without straining. Galaxy AI features have been surprisingly useful too. Circle to Search has become something I use every day, Live Translate helped me during a delivery situation, and the Writing Assist is great for quick work messages. Overall, the S25 Ultra has been one of the best phones I’ve used. Great job, Samsung—this one truly feels like a complete, polished flagship.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Better than the s21, but not much of a difference
on December 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The Galaxy AI , the Gemini has been very useful for me. Definitely a good perk!
Besides what a typical person uses a phone for, I mostly use my phone to take videos and pictures of my children, and I use Gemini AI all the time, for any questions I may have.
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hey NellyBulgaria, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you have been pleased with the ability to easily get information with Galaxy AI. We have provided a link to the complete manual for your device to help you find additional ways to integrate this amazing innovation in to your usage. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Smartphone out there.
on December 5, 2025
Posted by: Chavez714
[This review was collected as part of a promotion.] The AI integration is amazing. It helps so much in real world scenarios. The camera is second to none. There's no better phone you can buy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra
on December 5, 2025
Posted by: Gonzosavage1
[This review was collected as part of a promotion.] Phone works perfect I haven't had any issues with any apps I download every project I work on is always on point simply love it the stylus is also a definite plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good overall
on December 5, 2025
Posted by: s25ultra1
[This review was collected as part of a promotion.] double clicking to get galaxy ai is a game changer. curious about something and you can get an answer right away. my kids really like the ai photo edito
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Performance and Galaxy AI
on December 5, 2025
Posted by: Solo15
[This review was collected as part of a promotion.] I have been using the Galaxy S25 Ultra and it has exceeded my expectations in every way. The integration of Galaxy AI is superb,it enhances everyday tasks, streamlines my workflow, and makes the device feel truly intelligent and responsive.
The battery life is outstanding. It lasts far longer than I imagined, even with heavy use throughout the day, and it remains reliable with consistent performance.
The camera quality is excellent, delivering clear, sharp images in every setting. Whether indoors, outdoors, or in low light, the results are consistently impressive.
The size and overall feel of the device are perfect for both productivity and entertainment. It is comfortable to hold, well balanced, and powerful enough to handle anything I need.
Overall, this is an exceptional device that delivers top-tier performance, dependable battery life, impressive picture quality, and next-level AI features. I am very satisfied with my Galaxy S25 Ultra.
Value
5
Written by a customer while visiting Samsung US