Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Galaxy user for life
on December 5, 2025
Posted by: FulloffactsBigDog81306
[This review was collected as part of a promotion.] I have been a loyal Samsung Galaxy user since the S7 series. The Galaxy AI addition to my S25 Ultra has worked flawlessly. I am looking forward to the launch of the S26 and will likely pre-order as soon as I receive the offer to do so. Hopefully there will be a similar offer so I can upgrade to Buds4 Pro at the same time. The trade-in process was flawless as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ultra
on December 5, 2025
Posted by: Mtruxell3
[This review was collected as part of a promotion.] Galaxy AI is a nice feature. Excellent camera quality!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from the s24 ultra
on December 5, 2025
Posted by: Kjbd21
[This review was collected as part of a promotion.] I upgraded from the s24 ultra to the s25 ultra and here is my opinions so far after using the phone for about a week! The camera seems a little better than my previous model and is more user friendly for me on changing settings for different shots since I am a picture happy person but not very familiar with changing settings for different poses and lighting.
The battery life seems to last me way longer and I am a person who uses my phone for everything but spend a lot of the day between fb and playing mobile games that would eat my battery up much faster on most previous models! I am slowly playing with the galaxy AI capabilities and have been trying to do more with learning how helpful Gemini can be with lots of different tasks to make my day a little easier when working on projects and also to help with different recipes while trying out new dishes!!
The screen size is the same as my previous phone so no bonus there but is big enough for me to enjoy my Netflix and all my other paid services for watching movies and TV shows while I am sitting at the doctor with my hubby or taking my hour lunch breaks! The sound quality is great and the speakers are loud enough for me to set my phone down while on the phone with someone which is great for me to put them on speaker and finish up tasks around the home or at my different jobs where I am working alone! My overall opinion of this phone is the phone deos everything u could need in a smartphone! Well worth the purchase!!!
The battery life seems to last me way longer and I am a person who uses my phone for everything but spend a lot of the day between fb and playing mobile games that would eat my battery up much faster on most previous models! I am slowly playing with the galaxy AI capabilities and have been trying to do more with learning how helpful Gemini can be with lots of different tasks to make my day a little easier when working on projects and also to help with different recipes while trying out new dishes!!
The screen size is the same as my previous phone so no bonus there but is big enough for me to enjoy my Netflix and all my other paid services for watching movies and TV shows while I am sitting at the doctor with my hubby or taking my hour lunch breaks! The sound quality is great and the speakers are loud enough for me to set my phone down while on the phone with someone which is great for me to put them on speaker and finish up tasks around the home or at my different jobs where I am working alone! My overall opinion of this phone is the phone deos everything u could need in a smartphone! Well worth the purchase!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on December 5, 2025
Posted by: Grace74
[This review was collected as part of a promotion.] This phone kept me connected to all the events and plans I had scheduled while on vacation this fall in New Orleans. Not only did it keep me on track, but it took some amazing photos and videos that I uploaded to my social media. I couldn't have asked for a better device. I just wish I had time to figure out the Galaxy AI stuff. Perhaps that will happen before my next trip in the spring.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my New Samsung Galaxy S25 Ultra great look.
on December 5, 2025
Posted by: RedDragonKing12
[This review was collected as part of a promotion.] I love the New Samsung S25 Ultra so much it's the very best at everything.It has amazing picture and sound quality and the color is fantastic.I love the phones amazing google Ai with Gemini built in with all amazing wifi and cellular reception for making and taking calls and playing all my favorite games on Google play this is the best phone to get it's just awesome and the best phone you will ever own.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra
on December 5, 2025
Posted by: Danno21
[This review was collected as part of a promotion.] Love the functionality of the phone and it works great for my line of job tow truck for the pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pen is no longer bluetooth
on December 5, 2025
Posted by: SamsungReview
[This review was collected as part of a promotion.] S pen feature to take pictures no longer available. Wish I still had my S21 Ultra.
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hey SamsungReview, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device no longer has features you have used and loved in the past. We have provided a link to the complete manual for your device to help you with hand gestures and voice commands you can use with your device. If you have a watch you can also use this device as a control for the camera on your phone. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung 25 Ultra
on December 5, 2025
Posted by: Patriciadq
[This review was collected as part of a promotion.] I cannot say how much this phone can do, because I haven't discovered it all, it's like a mini computer. Graphics are spectacular, the sound is wonderful. I absolutely love the pen and all the fun things you can do with it. When dealing with important business, this phone is top of the line, to get what you need to do done! Overall I would give it 100 stars if that option was available. I can't wait to see what Samsung come out with next.
Value
5
Written by a customer while visiting Samsung US