Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Worth the update!
on December 9, 2025
Posted by: Karpington
[This review was collected as part of a promotion.] I was coming from using a galaxy S10 phone to a new S25 ultra! Oh my goodness what an upgrade! The design, the power, the efficiency! The Galaxy AI is amazing and definitely is putting in work behind the scenes and when I do to other tasks as well. I love it!
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi Karpington, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the upgrade to your new device, and that you are finding the usage of Galaxy AI so great for streamlining so many daily tasks in your life. Please, reach out to us again in the future with questions or additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
The phone is super fast and holds its charge for a long time. Unbeatable black friday deal helped!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Albuquerque, NM
Expertise:Expert
Verified Purchase:Yes
I upgraded from my 4 year old S21 Ultra and I did not regret it. The upgrades are solid and did not disappoint me, especially having the S Pen back, which my S21 did not have. The screen is bright enough in direct sunlight which is always a plus and the functionality overall are better than what I previously had. Lastly, the apps run way faster on this and the picture quality is amazing, super happy with this phone 20/10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dan D
Verified Purchase:Yes
⭐️⭐️⭐️⭐️⭐️ Absolutely Blown Away by the Galaxy S25 Ultra!
The Samsung S25 Ultra is hands down the best phone I’ve ever owned. From the moment I powered it on, I could tell this device was on another level. The display is unbelievably crisp and vibrant—everything looks like it’s popping right off the screen. The camera system is insane… it captures detail, color, and clarity that I didn’t even know a phone could handle. Daytime shots, nighttime shots, zoom—it masters it all.
Performance is buttery smooth. No lag, no stutter, just pure speed no matter what I throw at it. The battery life is outstanding, easily lasting me through a full day with heavy use. And the build quality? Premium all the way. It feels like a luxury device because it is one.
Samsung absolutely knocked it out of the park with the S25 Ultra. If you’re even thinking about upgrading, stop thinking and do it—you will not regret it. This phone is a powerhouse, a camera beast, and a daily joy to use. 10/10!
Written by a customer while visiting Samsung US
Customer Rating
5
Much better than the infinite edge or whatever
on December 9, 2025
Posted by: CJonesTX
from Texas
Verified Purchase:Yes
Works great, haven't had any issues. My S23 ultra got cracked by falling due to the edges. This one is flat providing much better protection for the screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey CJonesTX, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the changes made to the design of this device. We have provided links to resources to assist you in discovering the full capabilities of your device, align the settings to your preferences, and answering any questions along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Ilija
Expertise:Intermediate
Verified Purchase:Yes
Everything I expected and more.
Very smooth performace and hardware design.
Very smooth performace and hardware design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Ilija, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the features and capabilities of your device, and finding it smooth and easy to use every day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Joey
from Ohio
Expertise:Expert
Verified Purchase:Yes
Great performance and accessibility! Amazing camera! Lives up to every bit of the hype!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi there Joey, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the use of your new device, and finding so many enhanced features you love using every day. We have provided a link to the complete manual for your device to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Shay
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
Replaced S21 with S25 Ultra. I love the phone except it doesnt have the same notification tones that the S21 had. Taking a long time to get used to new tones for text messages, snapchats and other notifications. I dont really like many of the new tones!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US