Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great phone
on December 10, 2025
Posted by: Anonymous
from Alpena, Mi
Expertise:Expert
Verified Purchase:Yes
I have had a great experience best phone I have ever used. I have used plenty
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hey Chris Gapske, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this to be the best device you have used thus far. We have provided a link to the complete manual to help you fully discover the capabilities of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Got the pretty green! $
on December 10, 2025
Posted by: Anonymous
from Southern Cali
Verified Purchase:Yes
Wonderful phone with so mamy great features i need to learn!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi Lulu Rand, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital setup and usage of your device. We have provided a link to the manual for your device to assist you with your discovery of the capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade! The phone gives everything that iit
on December 10, 2025
Posted by: Kgcop
Verified Purchase:Yes
Great phone. I like all of the updates. It's extremely fast.
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Kgcop, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how great you are finding this device to operate for your needs. We have provided links to resources to help you discover additional features of your device, align the settings to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgraded from S21 Ultra
on December 10, 2025
Posted by: Dr Watts
Verified Purchase:Yes
I upgraded from a Samsung Galaxy S21 Ultra which had served me well for 4 years. This thing is snappy! So fast and so smooth. Initially I had wondered if I could have held on to my S21 Ultra longer but as soon as the S25 Ultra finished the initial set-up process I wondered why I didn't upgrade sooner. Very happy.
Response from Samsung USBy R&R Team, December 11, 2025
Hi Dr Watts, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how amazed you have been with the capabilities and usage of your device. We have shared a link to the Samsung Support Team for your convenience. They can offer their assistance any time you have questions about your Samsung products. Thank you for being a Ssamsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Latest phone with the latest version
on December 10, 2025
Posted by: Kieran Kuttu
from Connecticut
Expertise:Expert
Verified Purchase:Yes
I am happy to have this as my birthday gift. Thank you samsung
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Kieran Kuttu, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have been so pleased with the inital setup and usage of your device. We have provided links to resources to help you discover the full capabilities of your device, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 amazing
on December 10, 2025
Posted by: Joey
Verified Purchase:Yes
Its so great taking pictures and videos. It seems like i am a pro haha
Response from Samsung USBy R&R Team, December 12, 2025
Hi Joey, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much enjoyment you are feeling with the camera on your new device. We have shared a link to the complete manual for your device to help you take this enjoyment to a new level with Galaxy AI. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the phone!
on December 10, 2025
Posted by: Hugo
from Illinois
Verified Purchase:Yes
Its an amazing phone with a preety good battery life for videos or gaming. Also The 1tb is simply amazing to have.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 12, 2025
Hi Hugo, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear you are finding this phone so amazing for your usage, that the battery life keeping up with your streaming and gaming, and that you have more than enough storage space for your usage. We hope you'll reach out to us again in the future any time you have questions or additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, awesome value
on December 9, 2025
Posted by: Samsungtech
[This review was collected as part of a promotion.] I have not yet, but am looking forward to using my new Samsung S25 Ultra. My wife bought one a few months back and is very pleased with the features.
I bought during the black Friday weekend so was a very good value for the money. I think this will be a great improvement on the old S22+ I have.
Faster, and comes with Galaxy AI. Looking forward to trying this out.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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