Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
Phone
on December 12, 2025
Posted by: Joseph
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Great phone so far and the price was great.
Phone has been as expected so far, with the exception of the "S"pen unable to take photos.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Joseph, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you have been pleased with the usage and updates with your new device. We know that changes to accessories you have used in the past can be disappointing. We have provided a link to the complete manual for your device to help you discover hand gestures and voice commands you can use with your device. You can also use your Galaxy Watch, if you own one, to remotely control the camera of your device. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad bad
on December 11, 2025
Posted by: Carlos
from Florida
Expertise:Beginner
Verified Purchase:Yes
Badbaddddðddddddddddddddddddddddddddddðddddddddddddddd
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 12, 2025
Hello Carlos, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We are always happy to assist our customers in troubleshooting and resolving any frustration you are experiencing with your device. Without knowing what your experience has been thus far, we have provided a link to the Samsung Support Team to assist you through chat at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Powerhouse
on December 11, 2025
Posted by: Philip
Expertise:Intermediate
Verified Purchase:Yes
I recently upgraded my Note20 ultra to the S25 ultra. Huge jump. Yes, it's a 5 year differance but the S25 ultra is a powerhouse no matter where you are coming from. Very fast biometrics (facial and fingerprint), beautiful display , super productive AI coupled with Gemini make this a workhorse for every user level. Battery life is fine. I can get 24 hours out of a full charge. All in all, Samsung's best and perhaps the best android phone you can purchase for the US market
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 12, 2025
Hi there Philip, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are amazed with the upgraded features and capabilities of your new device, and that is has performed beyond your expectations. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
EXCELLENT
on December 11, 2025
Posted by: GaDAM
from Iowa
Expertise:Expert
Verified Purchase:Yes
I love the product well for the storage and reliability
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the storage capacity of your new device, and that you are finding it reliable during usage. We have provided links to resources to assist you with further exploration of features like Galaxy AI, aligning the settings to your preferences, and answering any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible phone!!
on December 11, 2025
Posted by: Janene P
from Florida
Expertise:Expert
Verified Purchase:Yes
Excellent phone, camera is awesome, very well made and pictures are incredible. Great price for the quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi Janene P, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving capturing amazing photos and videos with your device, and that you feel you made a good investment in your new phone. We have shared a link to the complete manual for your device to help you take your usage to a new level with Galaxy AI. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Seamless
on December 11, 2025
Posted by: BriE
Verified Purchase:Yes
I transferred from an s21 ultra. Everything transferred so seamlessly that if not for the upgrades I wouldn't be able to tell I have a new phone. I appreciate this, as I don't really like the adjustment period when it comes to switching phones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 12, 2025
Hi BriE, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are enjoying the enhanced capabilities of your upgraded device, and that you are not experiencing frustration as you adjust to new settings and features. We hope you'll reach out to us again in the future if you ever have questions, or want to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone!
on December 11, 2025
Posted by: Jane
from idaho
Expertise:Intermediate
Verified Purchase:Yes
I love this phone, it is easy to use and fast with great cameras. It also comes with interpreter which does fast translating with your voice.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Jane, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and that you are finding so many features that help you in capturing your amazing moments, and communicate with people around you with ease. We have shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
totally awesome
on December 11, 2025
Posted by: Edward
from Deerfield Beach, FL
Expertise:Expert
Verified Purchase:Yes
I have been a Galaxy user for more than 7 years. From S9, S20, S22, S23 Ultra and now the much improved S25 Ultra I am a very happy customer!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Edward, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the amazing features and capabilities of your device, and that you have always been pleased with your Samsung devices. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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