Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
A Breath of Fresh Air!
on December 15, 2025
Posted by: Rob M
from Florida
Expertise:Expert
Verified Purchase:Yes
From the moment I started using the S25 Ultra, it felt like a true upgrade and a genuine fresh breath of air. I felt free from other OS and ecosystems. A device that has me excited to use a phone again and a very solid build quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi there Rob M, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to be so amazing to use, and that the build feels solid and of great quality. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on December 15, 2025
Posted by: Jud P
from Detroit, Michigan
Expertise:Expert
Verified Purchase:Yes
Awesome phone smooth transition & setup was easy. Getting setup carrier went smooth too.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hey Jud P, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the setup and usage of your device thus far. We have provided a link to the complete manual to assist you in discovering all of the amazing features of your device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great camera
on December 15, 2025
Posted by: Cassandra
Expertise:Beginner
Great camera and battery lifespan also storage and performance quality is very good for me
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi Cassandra, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the usage and capabilities of your device and that the storage and processing keep up with your needs during usage. We have shared a link to the Samsung Support Team and complete manual for your device to help you with additional features, and answer any questions if you have them as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best mini portable computer in ur hand/pocket
on December 15, 2025
Posted by: Wallard
from Dalllas, Texas
Expertise:Expert
Verified Purchase:Yes
Crafted with me in mind! Whatever I capability I need, I find to my preference!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi Wallard, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to so perfectly align to your usage needs and preferences. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy with S25 Ultra
on December 15, 2025
Posted by: Bill
Verified Purchase:Yes
Only had it for a few weeks but so far so good. Camera seems to have a few additional features that I'll have to learn.
Response from Samsung USBy R&R Team, December 15, 2025
Hi Bill, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing that you've had such a wonderful experience with your device thus far. We have shared a link to an article that highlights the different features and capabilities of the camera on your device. We have also shared a link to the complete manual for your device to help you maximize you experience with features like Galaxy AI. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Incredible Phone, but Missing Some Features
on December 14, 2025
Posted by: Nadia O
from Ohio
This is my first phone purchase since the release of the Galaxy Note10 and it has been an extremely pleasant upgrade! The battery life is incredible, the 120hz display is something i didn't know i needed, and my games are able to perform at max settings. Also, the camera on this phone is out of this world! The stabilization and zooms are mind blowing and one of my favorite party tricks at the moment. This phone has been fantastic overall!
Unfortunately though, there are some features that i loved on my Note10 that aren't supported by the S25 Ultra. I DESPERATELY miss the Bluetooth S Pen features. Id argue that's the biggest downgrade between my two devices... i used the music and camera features with my pen constantly, so parting ways with that has been difficult. I still use most other features currently available with the S Pen, but I still yearn to have Bluetooth compatibility. I also wish there was a better color lineup. Don't get me wrong, i love my green Ultra, but the Aura Glow in the Note10 lineup is beautiful, if not the most beautiful college samsung had ever produced. Also, call me old school, but i wish the generative AI features could be optionally hidden by users who don't wish to utilize it. I used the AI gallery feature to remove a subject from a photo and it was incredible, but i hate seeing so many GenAI features being shoved in my face all the time (such as on my keyboard to help me generate drawings?? Cool, but no thanks...). In a future update, it'd be appreciated if i could disable/hide some of the AI icons i don't plan on utilizing...
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi Nadia O, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also shared a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not finding useful. We have lastly shared a link to the Samsung Support Team to offer assistance if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
1000000% recommended
on December 14, 2025
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
In love with this phone! Im actually really enjoying it. 10000% recommend love that you can customize everything, love the camera, love how fast it is. Absolutely obsessed.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hey Anyel Ruiz, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with the capabilities and features of your device, and that you are so in love every day. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not at all what I expected, and not in a good way.
on December 14, 2025
Posted by: Just me
Expertise:Intermediate
Dropped the phone while in a "drop rated" case and the entire back glass shattered. Things don't function the same way they did on my S24 Ultra. Quickshare keeps saying it can't find devices sitting right next to it. Scrolling screenshots cut things out. Location services are a joke. I have cleared caches, restarted, uninstalled and reinstalled just about everything and none of it gets better.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 15, 2025
Hey Just me, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information to help you resolve your frustrations, and have the best possible experience with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
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