Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Anonymous
from Pennsylvania, USA
Expertise:Expert
Verified Purchase:Yes
I always love my Samsung S-series devices. The Galaxy S25 Ultra holds up to expectations and standards, while the 1TB internal hard drive allows for plenty of local storage.
Charges quickly and retains a good charge. Fast and powerful. Excellent camera!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Melli K, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage of your device, and that your phone has met your expectations so spectacularly. We have provided a link to the complete manual to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Another homerun
on December 15, 2025
Posted by: Tom7312
from Honolulu
Expertise:Intermediate
This is hands down the best Samsung phone I’ve ever owned — and honestly, the best phone I’ve used overall. From the moment you pick it up, the build quality feels premium and solid, with a design that’s both sleek and durable.
The screen is absolutely outstanding. It’s bright, sharp, and incredibly smooth, making everything from everyday scrolling to watching videos a great experience. Even outdoors, visibility is excellent.
The camera performance is excellent. Photos come out sharp, detailed, and vibrant without looking overprocessed. Low-light shots are impressive, and the versatility of the camera system makes it easy to capture great photos in almost any situation.
Performance has been flawless. Apps open instantly, multitasking is smooth, and the phone never feels sluggish. Battery life has also been very reliable, easily lasting through a full day of heavy use.
Overall, this is the best Samsung phone I’ve owned and, in my opinion, the best phone on the market right now. Samsung really nailed the balance of performance, quality, and usability with this device.
Love the large 512 gb storage to boot!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Stacey
from New Jersey
Verified Purchase:Yes
I am so glad I upgraded my phone. I love the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Stacey, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so happy with your upgrade, and that you love using your phone every day. We have provided a link to the complete manual to help you discover additional features and integrate them in to your usage. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: akiva
from montana
Expertise:Intermediate
Verified Purchase:Yes
sharing my information from phone to another phone is easy. from s22ultra to s25ultra in loving the upgrade. just need a deal on a galaxy watch to go with my new phone
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hi there Akiva, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you found the setup and usage of your device to be easy and enjoyable thus far. We have provided a link to the full manual for your device to help you explore your device fully and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jacob C
from California
Expertise:Expert
Verified Purchase:Yes
The phone is okay. But what the heck happened to my messaging app. You guys forced me to use Google Messages and I am constantly having this RCS issue and not receiving messages. I have removed the update from my app several times already. Samsung you need to fix this.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, December 16, 2025
Hi there Jacob C, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your messages are to you every day, and we would love to help you troubleshoot this experience. We have provided a link to an article to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and products overall
on December 15, 2025
Posted by: Coke
from Florida
I have been a consistent user of the S25 Ultra since its launch. As a small business owner, I find this device to be exceptionally advantageous, particularly due to the S Pen and its comprehensive functionalities. It enables me to efficiently capture, edit, and disseminate images to colleagues and clients. This device is outstanding and perfectly aligns with my professional requirements. Furthermore, its seamless integration with my Samsung tablet is a feature I highly value. The device's performance is commendable, and both the camera and storage capabilities are well-suited for my professional activities. The battery life consistently lasts throughout the day, and I have not encountered any issues with battery drainage. The display is vibrant, colorful, and offers appropriate brightness levels for various environments, which, combined with dark mode, provides a comfortable viewing experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hi Coke, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how perfect for your professional needs this device is, and how amazing the features are during usage. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Real good for the price, but...
on December 15, 2025
Posted by: Mineneuryuu
[This review was collected as part of a promotion.] I love this phone, and I don't regret it, but the main issue is that they removed the S Pen Air commands, and I really loved to use it in Clip Studio Paint. I find the Galaxy AI very useful since I can get more creative as it can change or create pictures/drawings, and I really love the camera because it has a high-resolution integrated system.
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Mineneuryuu, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear how much you love this phone, and are finding so many amazing capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features, and integrate them in to your usage. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on December 15, 2025
Posted by: yeschef
[This review was collected as part of a promotion.] I moved on to the Galaxy S25 Ultra recently and I am impressed. I knew I was buying a high-end, but the experience has exceeded my expectations. What surprised me the most is the integration of AI into everyday use; it makes everything faster and smoother, from retouching a photo to organizing my schedule. You can tell that the software and hardware are finally working as one. Excellent team, worth every penny of the investment.
Value
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi there Yeschef, we appreciate you sharing your feedback on your Ssamsung Galaxy S25 Ultra. We love hearing how impressed you have been with the amazing enhancements and capabilities of your device, and that you are loving the integration of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US