Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Love it
on December 17, 2025
Posted by: Skhan
from Trinidad
Verified Purchase:Yes
I absolutely love the Galaxy S25 Ultra. The camera quality is outstanding — photos are incredibly sharp, detailed, and vibrant in any lighting. Whether it’s portraits, zoom shots, or low-light photos, the results are consistently impressive and feel truly flagship-level.
The S Pen is another big highlight for me. It’s smooth, responsive, and incredibly useful for notes, editing photos, and quick sketches. Having it built right into the phone makes it even more convenient and sets this device apart from everything else.
Overall, the S25 Ultra feels premium, powerful, and thoughtfully designed. From the camera to the S Pen and overall performance, this phone exceeds expectations. Easily one of the best smartphones I’ve ever used.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hey Skhan, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to know you are having such a superior experience with your device, and that the features so perfectly align to your preferences and needs. Please, reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
A powerhouse for power users, not for everyone
on December 17, 2025
Posted by: Serhii
from NJ
Expertise:Intermediate
Verified Purchase:Yes
Great hardware, but the software holds it back. Ideally suited for gamers and tech enthusiasts who love digging into settings. If you want simple "click and go" photography, look elsewhere. Requires manual tuning to unlock its full potential.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Serhii, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device, and we would love to assist you with some of the more complicated aspects of your device. We have provided links to the complete manual for your device, an article about the camera features and settings, and to the Samsung Support Team to assist you if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra is good 👍
on December 16, 2025
Posted by: AntiApple User
from None of your business
Expertise:Intermediate
Verified Purchase:Yes
It's a big upgrade from my S10. Big as in physical phone size (its a thicc boi), as well as camera, which was almost the sole reason for my upgrade. For me, it was worth it.
I probably should have just bought a camera to be honest, but phones are just too darn convenient for a camera.
Hope this super helpful and informative review helps people!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased withthe enhanced features and capabilities of your upgraded device. We have provided links to resources to help you discover additional features, align the settings to your preferences, and answer any questions that may come up along theway. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Consistent Quality and Reliability from Samsung
on December 16, 2025
Posted by: Padmini
from Olive Branch, MS
Expertise:Expert
Verified Purchase:Yes
I have been a loyal Samsung phone user since 2014, and my experience has always been excellent. Samsung phones are reliable, user-friendly, and built with great quality. The performance, camera, and battery life continue to improve with every model. I trust Samsung and will definitely continue choosing their phones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
🤩
on December 16, 2025
Posted by: Ashley G
from Weslaco Tx
Verified Purchase:Yes
Great phone, so glad i upgraded! Ive had since November and it hasn't given me any issues what so ever :) definitely recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hey there Ashley G, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the upgraded features and capabilities of your new device. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra -- Positive
on December 16, 2025
Posted by: Melissa T
from MI
Verified Purchase:Yes
Samsung S25 Ultra is one of the BEST S-Series phones I've had! Great storage space, amazing picture quality & awesome features. Only downfall is, the S-Pen not having Bluetooth...but other than that beats my expectations hands down.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Melissa T, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your phone, and finding it to be the best phone you've used from this series. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung s25 ultra
on December 16, 2025
Posted by: Kunle
from Indiana
Expertise:Expert
Verified Purchase:Yes
This phone's got everything I need! 🔥 Performance is seriously top-notch!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hi Kunle, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the amazing features of your device, and that you are finding it to so perfectly align to your needs. Please, don't hesitate to reach out to us again in the future with any questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect work tool
on December 16, 2025
Posted by: Jageralde
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a perfect work tool because it combines power, productivity, and portability in one device. Its large, high-quality display makes multitasking easy, while fast performance allows users to handle emails, documents, video calls, and creative tasks smoothly. With advanced security features, long battery life, and support for professional apps, the Galaxy S25 Ultra enables efficient work anytime and anywhere, reducing the need for multiple devices
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hi Jageralde, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding so many amazing features of your device, and loving the design for all of your personal and professional needs. We would love to hear from you again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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