Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
S25 Ultra
on December 17, 2025
Posted by: Matt
Verified Purchase:Yes
Great phone. My wife loves the camera! Display is great and has the stylist pen which is great.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Above and beyondy expectations
on December 17, 2025
Posted by: JeanMarie
from Louisville, KY
Expertise:Expert
Verified Purchase:Yes
My Samsung upgrade to a S25 ultra has surpassed my expectations. I got the z fold but it's too much screen for me so my young adult daughter uses it. She loves it. The purchase was super easy. The phone is smooth, fast and sturdy. I love everything about this phone. The transfer of data was seamless. I'm a Samsung loyalist from now on. They never disappoint.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 18, 2025
Hey JeanMarie, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you have found this device to not only meet your expectations but to exceed them and that the inital usage and setup of your device was so easy. We would love to hear from you again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 ultra
on December 17, 2025
Posted by: Jen S
Expertise:Intermediate
Verified Purchase:Yes
Love the product. Always had the note or version that has a stylus pen. I do miss the curved edges though. Hope thry never get rid of the stylus feature
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 19, 2025
Hi there Jen S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are finding this a nice upgrade in a device, and that you are pleased with the accessories. We appreciate you preference for the design of future devices, and we hope you'll reach out to us again in the future if you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Overall are good except the S pen and AOD
on December 17, 2025
Posted by: Claire
from New York
Expertise:Intermediate
Verified Purchase:Yes
I am disappointed. I am missing the Note/Ultra series with Bluetooth S pen.
 
1/ NO Bluetooth on Spen
It is a BIG mistake to remove the Bluetooth on Spen, I cannot use Spen to do photo shooting and presentation now.
I believe it is the main selling points on Note/Ultra series, I am totally disappointed that Samsung remove this function, the Spen is just a pen now to take note and draw picture, I don’t think customer need to pay the extra money to buy Ultra, they can choose the cheaper version such as S25FE, S25 or S25 plus.
Please add back the Bluetooth Spen on S25 Ultra, at least please update the system and allow customer to connect another Bluetooth Spen if they want.
 
2/ AOD customization and lockscreen display
The update have moved app notification icons to the top left corner which is tiny and not eye catching, please allow user to select how to show the app notification icons, for example, under the clock or at top left corner.
I don’t want to show app notification cards under clock when it is too big.
 
Meantime, I always love the function that we can customize my AOD on previous phone such as Note 20, S22 ultra, I can set up different image/style/clock/notification on AOD and lockscreen separately which is useful.
but now it seems a step back when Samsung take out the customization on AOD.
Also, I download the Good Lock apps and see if I can customize my AOD but nothing change, please add back the customization AOD on next system update, or at least update the function in Good Lock.
I hope the developers and support team can hear our opinions, thanks.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 18, 2025
Hello Claire, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the complete manual to help you with all options to customize your device, and align the settings to your preferences. We have lastly shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on December 17, 2025
Posted by: Kpeace
Expertise:Expert
Verified Purchase:Yes
Long time galaxy user since galaxy S1 and first time using the ultra series. Very fluid UI and great camera shots! Butter smooth stylus experience! Highly recommend. Could be a bit smaller for single handed experience.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hey Kpeace, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding a device that is lightning fast, buttery smooth, and so easy to use with the software. We have shared links to resources to assist you with additional features like Galaxy AI, aligning the settings to your preferences, and answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone & Overall Performance
on December 17, 2025
Posted by: bushman501
from Bayonne, NJ
Expertise:Expert
Verified Purchase:Yes
Excellent phone, probably the best I've owned, but it ain't cheap. Needed a big screen due to age and multiple app utilization. I use for banking, trading, shopping, paying bills & sometimes playing games. Upgraded because the screen on my previous, Samsung, S10+, cracked & was acting up. bought using the No Interest Samsung financing plan.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Bushman501, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device excellent for your usage, enjoying the large display size, and processing power of your phone. We would love to hear form you again any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on December 17, 2025
Posted by: Anonymous
from Irving tx
Expertise:Beginner
Verified Purchase:Yes
Enjoying S25 ultra..real good experience. Photos are really good
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hey Ameer, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the enhanced features and usage of your device, especially the camera. We have provided a link to the complete manual to help you enhance your experience with your camera, like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
System issues
on December 17, 2025
Posted by: Lexi
Verified Purchase:Yes
I love the Galaxy series and I've had 6 Galaxy phones before this one. Only my last 2 have had this issue (23 and 25) where I doesn't automatically capitalize. It's weird because the 23 didn't have that issue the whole time. I also wish you could still change the notification sound for apps, not just specific contacts
I would recommend this to a friend!
Performance
4 out of 5
4
Design
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hi Lexi, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations in functionality. We have provided a link to the complete manual for your device to help you with the different keyboard setting options, and notification settings. We have also shared a link ot the Samsung Support Team to assist you if you prefer one-on-one assistance through chat. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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