Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1 out of 5
1
Bad idea.
on December 19, 2025
Posted by: Unhappy costumer
from North Carolina
Expertise:Expert
The S25 Ultra is nothing but an overpriced notepad. After Samsung removing the S pen features it make this new model a useless piece of trash. I don't know what they were thinking removing one of the best features that set the S series phones above the others. This is a huge downgrade from my S23 Ultra. Which the battery lasted 3 times longer.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating and disappointing it can be when you have a device that is not aligning to your expectations. We have provided links to resources to help you integrate the redesigned S Pen features in to your usage, and maximize the battery life of your device. We have also shared a link to the Samsung Support Team and your warranty information if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good phone
on December 19, 2025
Posted by: BHSS
Verified Purchase:Yes
Great and very useful phone, Need some more settings for user friendly experience
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery don't last long
on December 19, 2025
Posted by: Armydoc37
Verified Purchase:Yes
My battery don't last as long as my s23ultra, I added all my apps without transferring from my s23ultra to make sure had no issues. I had to restart this one a few times as well since I got it.
Response from Samsung USBy R&R Team, December 22, 2025
Hi there Armydoc37, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided links to a few troubleshooting guides to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Decision I've Made!
on December 19, 2025
Posted by: Anonymous
from Folkston, GA
Expertise:Intermediate
Verified Purchase:Yes
This is my first Ultra device and it is great! The battery life is awesome! The camera is awesome! The speed and smoothness is great, which honesty surprised me! Coming from a Pixel 9 this is a major upgrade to me!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best smart phone
on December 19, 2025
Posted by: P Guy
Verified Purchase:Yes
I am extremely pleased with my S25 Ultra; it fulfills all my requirements and offers even more. I was fortunate to acquire it at a significant discount, nearly half off, thanks to various Samsung promotions.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great and powerful
on December 19, 2025
Posted by: Shei
from MA
Expertise:Beginner
Verified Purchase:Yes
I have had bad experiences with Samsung in the past but I have noticed the phones really getting better over the past few years and as a person who has not used any of the flagships of Samsung since the past 5-6 years this seems solid. Also the accessories around it are numerous which also makes it exciting
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Why have inever purchased direct before
on December 19, 2025
Posted by: Hipstersquirl
from Phoenix az
Expertise:Intermediate
Verified Purchase:Yes
Just a great experience all around. Ive always been a samsung phone user, finally deciding to upgrade from my 22 to the 25 with 1 T of storage. One of the best decisions I made all year love the phone and love the trade in process. Super easy. Highly recommend going direct if you are in the market for a new phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy s25 ultra
on December 18, 2025
Posted by: Andres
Verified Purchase:Yes
The best phone Fast, smart and best market price..
Response from Samsung USBy R&R Team, December 19, 2025
Hey Andres, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased and amazed with the enhanced speed of your device. We have provided links to resources to help you discover the full capabilities of your device, including Galaxy AI, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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