Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Done with samsung
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Lost several files and pictures during setup. Then trade in was denied. This is my last samsung item and want to return this over expensive phone
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the Samsung Support Team to assist you with the pictures and files that were lost during your transfer from your previous device. They can also assist you with any additional frustrations, and offer any and all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Raymond
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Always loved Samsung, Galaxy S25 Ultra is no different ,outstanding quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Columbus, Ohio
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, i didnt have any problems with the shop and the send. And the shop online was safe.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Johnyk
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
This is the best phone in 2025. It has the best display, camera, and design. I highly recommend it to anyone who wants the best phone that can do everything. I really enjoy it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Juan
Verified Purchase:Yes
The touch is a bit confusing, and de face recognition works from time to time.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Himanshu Kumar
Expertise:Intermediate
Verified Purchase:Yes
I booked the device at its launch by trading in my s23 ultra. So far this has been great. If the battery usage could be further optimized then it will be great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra 1TB processing screen speed.
Much faster
on December 24, 2025
Posted by: Meltray
from Georgia
Expertise:Expert
Verified Purchase:Yes
I definitely can see the difference in the speed in the quality of the screen. In the HD video watching on the phone
Quality.
Is two 500 percent better then my S23+ 5G TRADE IN. WHAT'S BETTER QUALITY? THE TITANIUM CASE THAN THE SCREEN IS MUCH CRISPERIOR HAVEN'T USED ALL THE FEATURES YET, BUT I WILL.I'LL PROBABLY GO TO THE S TWENTY SIX ULTRA.WHEN IT'S RELEASE, THE SPEED IS A LITTLE BETTER EVEN THOUGH ALL THE FEATURES ARE THE SAME.
Quality.
Is two 500 percent better then my S23+ 5G TRADE IN. WHAT'S BETTER QUALITY? THE TITANIUM CASE THAN THE SCREEN IS MUCH CRISPERIOR HAVEN'T USED ALL THE FEATURES YET, BUT I WILL.I'LL PROBABLY GO TO THE S TWENTY SIX ULTRA.WHEN IT'S RELEASE, THE SPEED IS A LITTLE BETTER EVEN THOUGH ALL THE FEATURES ARE THE SAME.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Meech
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
This phone is a beast ive been using the galaxy phones since the earlier note series and ill never switch. If ur looking at this phone, u will not be dissapointed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US