Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Eswar
from USA
Expertise:Intermediate
Verified Purchase:Yes
I primarily got this for the camera and it didn't disappoint. Our vacation pics are amazing. The biggest difference from last phones is in how big the 'aperture' seems to be. It lets in a lot of light and even faces under shade turn out bright.
The performance is on par with a flagship. The screen is great even compared to some of the other OLEDs I've seen. Battery life is nothing to write home about.
The biggest cons are the useless onscreen fingerprint sensor and the unwieldy size. I got it for my wife who absolutely didn't want to switch from a 7yr old phone due to the size. So, I ended up taking it on.
The performance is on par with a flagship. The screen is great even compared to some of the other OLEDs I've seen. Battery life is nothing to write home about.
The biggest cons are the useless onscreen fingerprint sensor and the unwieldy size. I got it for my wife who absolutely didn't want to switch from a 7yr old phone due to the size. So, I ended up taking it on.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Posted by: Samsung S25 ultra
from San Diego
Expertise:Expert
Verified Purchase:Yes
I always have Samsung, thie time I received defected device, s pen doesn't get connected, Samsung account keep stopping, I didn't have time to return it and now I have to put some time to fix it, they don't have locations, they are through another party.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are not experiencing the full functionality of your device. We have provided links to an article to help you with the S Pen at your conveience. We have also shared a link to the Samsung Support Team to assist you with the Samsung account youmention, and any additional frustrations you may be experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Trav w
from Arizona
Verified Purchase:Yes
Great phone. Only thing is in comes in Japanese when going in different apps
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Posted by: LjRP
from San Francisco
Verified Purchase:Yes
Great upgrade from Note 9 i realized what i been missing out on. Got a great deal couldn't pass it up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jeff
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
Great product! Iam happy with this phone. It is a very fast and powerful phone
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Cedar Rapids, Iowa, USA
Expertise:Expert
Verified Purchase:Yes
1)The fingerprint sensor does not work properly with many screen protectors.
2) Floating windows are not detected automatically in scenarios like driving; apps such as YouTube and Google Maps do not function as overlay windows.
3) Even the Messages app should be able to open as an overlay window on top of other applications, which is not available on the S25 Ultra.
4)There is no built-in app lock feature to lock individual apps. Instead, Samsung provides Secure Folder, which creates duplicate apps inside it. This is inconvenient, unnecessary, and not preferred by many users. As a result, I have to rely on third-party apps to lock specific apps.
5) There is no gesture-based app launch feature from the lock screen—for example, drawing a letter like “W” to open a pre-assigned app.
Samsung needs to improve these features, as they have been available on other Android phones and widely used since 2022.
2) Floating windows are not detected automatically in scenarios like driving; apps such as YouTube and Google Maps do not function as overlay windows.
3) Even the Messages app should be able to open as an overlay window on top of other applications, which is not available on the S25 Ultra.
4)There is no built-in app lock feature to lock individual apps. Instead, Samsung provides Secure Folder, which creates duplicate apps inside it. This is inconvenient, unnecessary, and not preferred by many users. As a result, I have to rely on third-party apps to lock specific apps.
5) There is no gesture-based app launch feature from the lock screen—for example, drawing a letter like “W” to open a pre-assigned app.
Samsung needs to improve these features, as they have been available on other Android phones and widely used since 2022.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, December 26, 2025
Hello Deep Shah, we appreciate you providing feedback on your Samsung Galaxy S25 Ultra with us. We know that changing manufacturers can come with a bit of a learning curve, and cause frustration as you best align the settings and capabilities to your preferences. We have provided a link to a troubleshooting guide to help you wth the fingerprint reader on your device. We also recommend enabling the touch sensitivity setting if you are using a screen protector with your device. We have also provided a link to the complete manual for your device to help you discover the full capabilities of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you prefer one-on-one assistance for your questions. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
from Santa Clara, California
Expertise:Expert
Verified Purchase:Yes
Love features, Hate the size, make a compact, no spen needed for most of us, maybe a 6.4 inch and slightly thicker for bigger battery
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Jack Taz
from Texas
Expertise:Intermediate
Verified Purchase:Yes
It take great pictures. Phone processor is faster.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US