Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
S25 Ultra
on December 27, 2025
Posted by: Mike C
from PSL Florida
Expertise:Intermediate
Verified Purchase:Yes
Phone works wonderfully no problem. Setting it up, it takes care of all my wants and needs.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 3, 2026
Hi Mike C, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how easy you are finding the usage and capabilities of your device, and that setting it up was so seamless. We have shared a link to the Samsung Support Team for your convenience if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy s25 Ultra 512gb Powerhouse
on December 27, 2025
Posted by: 954Kevin
from Leopold Indiana
Expertise:Expert
Verified Purchase:Yes
I have been living in the OnePlus ecosystem for the last decade. Nearly five years had past since my last phone purchase and it was time to buy. I run a business and need a flagship level phone to assist with my endeavors. I don't have anything negative to say about OnePlus, but decided to test the waters with Samsung this round.
The Samsung Galaxy s25 Ultra is an amazing device. Things have come a long way in the five years since my last phone purchase. The s25 Ultra has exceeded my expectations by a fair margin. The large screen and thin bezels, the clean and crisp straight lines, the intuitive button placement, the peak level hardware, and the thoughtful software. Everything the s25 Ultra offers is turned up to 11 and I'm here for it! The Samsung Galaxy s25 Ultra does everything I need a flagship level phone to do and so much more. 10/10 Would Recommend! ;)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hey there 954Kevin, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have such an amazing experience during your transition from a different manufacturer, and that you are loving the design, appearance, and usage of your device. We have provided a link to the complete manual to assist you with your exploration and alignment of your new device. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you use your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am enjoying my new phone😊
on December 27, 2025
Posted by: QUITA
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
This is one of the best galaxy products to date. Ty
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hi Quita, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazed you are with your new device, and that you are finding it to be one of the best you've ever had. We have provided a link to the Samsung Support Team for your convenience to help you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, but missing s-pen bluetooth featu
on December 27, 2025
Posted by: JPBS
from Round Rock, TX
Expertise:Expert
Verified Purchase:Yes
The upgrade feels great, but I miss some basic features from S-Pen like camera control.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 4, 2026
Hi there JPBS, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that your device feels so great during your usage, and that you are overall pleased with your device. We have provided a link to an article to help you with the redesigned S Pen features you can use on your device. We have also shared a link to the full manual to help you with the voice commands and hand gestures you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perferct phone ever
on December 27, 2025
Posted by: Yass
from Chicago il
Expertise:Intermediate
Verified Purchase:Yes
All features in one. Was not happy with s24 ultra but s25 ultra is super nice, quick, fast comfy phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hey Yass, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be fast on the processing and that it feels comfortable in your hand for prolonged usage. We have provided links to resources to help you fully discover the capabilities of your device including Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 27, 2025
Posted by: OCI90
from IN
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from Samsung note 20 Ultra, lol. I love the new Samsung S25 Ultra. The camera and speed is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 4, 2026
Hey OCI90, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the enhanced speed and camera quality of your device. We have provided a link to the full manual for your device to help you with additional features that can further enhance your experience with Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product but
on December 27, 2025
Posted by: Eaglegordon
from Illinois
Expertise:Expert
Verified Purchase:Yes
I reviewed this earlier. Transferring all apps went smooth. E sim encountered a problem. Somehow it look like it was connected to a network. Doing network reset, was the fix but it wasn't in the instructions. A search had this suggestion.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my S25 Ultra
on December 26, 2025
Posted by: Anoop
Verified Purchase:Yes
Very fast phone, good camera and battery life. Phone feels very sturdy
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 4, 2026
Hey Anoop, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the enhanced speed, camera quality, and battery life of your device, and that the device feels durable for your usage. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you further any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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