Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3 out of 5
3
Unlock phone
on December 27, 2025
Posted by: B Brooks
from Nevada
Expertise:Expert
Verified Purchase:Yes
Quality is great, they took the camera snap off the pen, i dont like it this much now. The pen with camera on it was so convenient and I used often.
Response from Samsung USBy R&R Team, December 29, 2025
Hi B Brooks, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the quality of your new device. We have provided a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device for the shots you are wanting to take. We have also shared a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy 25 ultra 1TB
on December 27, 2025
Posted by: Victor
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
I did the black Friday sale, trade in deal, it's was a great deal, everything went well, enjoy the phone so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Victor, thank you for taking time out of your day to sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you were so pleased with your purchase, setup, and inital usage of your device. We have shared a link to the complete manual for your device to help you fully explore the capabilities of your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First Impressions of the S25 Ultra
on December 27, 2025
Posted by: Lis_2213
from Florida, FL
Expertise:Expert
Verified Purchase:Yes
The new AI features are incredible, making everyday tasks smoother and more intuitive. From photography to multitasking, the phone feels responsive and intelligent. Overall, the S25 Ultra combines cutting-edge technology with a bold, elegant design—it’s a powerhouse in every sense.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Lis_2213, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with the enhanced features of your device like Galaxy AI, as well as the design and feel of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 27, 2025
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great phone, no compliant so far. Upgraded from 23 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Bob Jones, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the upgraded features and usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra feedback
on December 27, 2025
Posted by: Ranjith
from Jersey city
Expertise:Expert
Verified Purchase:Yes
Samsung Galaxy S25 Ultra 512 GB delivers excellent performance with a stunning display.
The camera quality is outstanding, and the large storage is very useful.
Overall, it’s a premium phone worth it for power users.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hi there Ranjith, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier toh ear that you are so thrilled with the camera quality, storage capacity, and overall quality of your device. We have provided a link to the Samsung Support Team for assistance if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra Magnificent
on December 27, 2025
Posted by: DMC in CO
from Lakewood, CO
Expertise:Intermediate
Verified Purchase:Yes
I upgraded to the S25 Ultra from the S25+ and was a little worried beforehand about the increase in size and weight. After a couple of days my worries faded and I find the Ultra to be the superior phone. It has just as good or better feel in the hand as the 25+ and a much better camera. I caught a really good deal on it for Black Friday and couldn't pass it up. Glad I switched.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hi there DMC in CO, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy that after some inital worries you are pleased with the size and weight of your new device, and that you are loving the superior features and capabilities of your device. We have provided a link to the full manual for your device to help you discover all of the amazing features of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
25 ultra
on December 27, 2025
Posted by: Becky
from Alabama
Expertise:Beginner
Verified Purchase:Yes
The best phone in the market! The camera is amazing. Watch YouTube first ticks & hidden features...
I was about little disappointed the pen is no longer Bluetooth. But it's not a deal breaker..
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hi Becky, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are finding this device to be the best on the market, and that you are loving the usage every day. We have provided a link to the full manual to help you with the voice commands and hand gestures you can use with your device. We have also shared a link to an article to help you with the new S Pen features available on your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you have qeustions during your usage of your phone. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best OLED screen
on December 27, 2025
Posted by: Simone
Verified Purchase:Yes
Best OLED screen on a smartphone.
Great for watching movie on your phone,most gorgeous display on the market.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 3, 2026
Hey Simone, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying streaming your favorite movies and tv shows on your device. We have shared a link to the complete manual to help you with all of the amazing features of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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