Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
New phone
on December 28, 2025
Posted by: David
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Getting my new phone up and running was seamless. No issues
I would recommend this to a friend!
Features
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hi there David, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that the inital setup and usage of your device has been so smooth and easy. We have provided a link to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Lag only a month in
on December 28, 2025
Posted by: Isabella
Verified Purchase:Yes
There's lag when trying to maximize the screen using the pinch and zoom feature.
Response from Samsung USBy R&R Team, December 29, 2025
Hello Isabella, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that changes in functionality. We have provided links to a few guides to help you maximize the speed of your device, and responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if this frustration continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phones!!!
on December 28, 2025
Posted by: A munoz
from Texas
Expertise:Expert
Verified Purchase:Yes
Amazing phone been with samsung forever and they never disappoint
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hi A munoz, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how amazed you are with the enhanced features and capabilities of your device. We would love to hear from you again in the future any time you have additional feedback you would like to share, or if questions come up during your usage of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Solid phone, no issues
on December 28, 2025
Posted by: Nate M
from Idaho
Expertise:Expert
Verified Purchase:Yes
Great little phone. Camera is the best I've seen yet! Performance is great. Battery life also great.
Only complaint is some features like auto-enable of Hotspot in the card doesn't seem functional? Strange...
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 27, 2026
Hey there Nate M, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your phone, and that you are loving the camera quality you are experiencing. We have provided a link to the Samsung Support Team if you are interested in exploring troubleshooting options for any features you are experiencing difficulty with during usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery does not last
on December 27, 2025
Posted by: Loree
Verified Purchase:Yes
Purchased a new s 25 ultra and am very disappointed. Battery life is terrible. I have to charge it around 1pm and then if I use much at all again in the evening. Very disappointed. And this is with the settings not on the best screen display 😞 i was expecting a better battery.
Response from Samsung USBy R&R Team, December 29, 2025
Hey Loree, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations. The intelligent battery of your device does maximize after a short period of usage and adjustment to your consumption habits. We have provided links to a few guides to help you maximize the battery life of your device if this is not your experience. We have also shared a link to the Samsung Support Team to assist you further if this frustration continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra
on December 27, 2025
Posted by: Angelica
from New York
Expertise:Intermediate
Verified Purchase:Yes
I loved is all I need for more simple my life in technology.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey there Angelica, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that this device meets and exceeds all of your expectations and needs for a device every day. Please, reach out to us again in the future any time you would like to share additional feedback, or if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I didn't get the pen
on December 27, 2025
Posted by: Linguist2011
from North Carolina
Expertise:Expert
Verified Purchase:Yes
I love everything about the this model, I just didn't get the pen.
I would recommend this to a friend!
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hi there Linguist2011, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the features and usage of your device. We have provided a link to the Samsung Support Team to assist you directly with the missing accessory you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Must have
on December 27, 2025
Posted by: Jimmy
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Very fast. Nice weight. Best camera out.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 27, 2026
Hi Jimmy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you think this device is so great, has a nice feel in your hand, and an amazing camera. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
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