Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Smooth transaction
on December 30, 2025
Posted by: Son n
from Portland or
Expertise:Intermediate
Verified Purchase:Yes
Great phone, tad on the larger size but easy transaction
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 31, 2025
Hey Son n, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with your new device, and we hope you are adjusting to the feel of the larger display size in your hand. If you ever have questions, or wish to share additional feedback on your Samsung products, please don't hesitate to reach out to us again. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So far so good
on December 30, 2025
Posted by: Anonymous
from Massachusetts
Expertise:Beginner
Verified Purchase:Yes
I have been using the phone less than a week and so far it has been good although I don't use the phone for e erything.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 31, 2025
Hey there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the inital usage of your phone. We have shared links to resources to assist you in discovering additional capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, wish the pen still had Bluetooth
on December 30, 2025
Posted by: ElLurchador
from Denver, CO
Expertise:Expert
Verified Purchase:Yes
This has been a great phone so far. Very responsive, great call quality, excellent pictures.
I am finding that the S Pen isn't as useful as I would have hoped. I wish they would have left the bluetooth functionality features as they were in the S24.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 31, 2025
Hey ElLurchador, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage of your device. We have shared a link to an article to help you with the redesigned S Pen features of your device, and also to the complete manual to help you with hand gestures and voice commands available with your device. We lastly, have shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Missing feature
on December 30, 2025
Posted by: Kayy
from Usa
Expertise:Expert
Verified Purchase:Yes
The only problem is that the pen does not take picture
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Kayy, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are overall pleased with the usage of your device. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device for remote control. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone to replace my s24ultra.
on December 30, 2025
Posted by: David
from New Mexico
Expertise:Expert
Verified Purchase:Yes
Functions very well with some small improvements over the S24ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hi David, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding this device to function well, and that it has upgrades from your previous device. Please, don't hesitate to reach out to us again in the future if you ever have questions, or wish to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on December 30, 2025
Posted by: Pam B
from Buffalo, NY
Verified Purchase:Yes
So far, it is just like my Samsung S22 Ultra. I don't see much of a difference except I have more storage. I have always loved the Samsung phones though.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hi there Pam B, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with your device, and know it can take time to explore all of the enhanced and added features and capabilities. We have provided a link to the complete manual for your device to help you with your exploration. We have also provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung never disappoints
on December 30, 2025
Posted by: Nnenna
from Miami Fl
Expertise:Intermediate
Verified Purchase:Yes
I had the s24 plus and now I recently upgraded to the 25 ultra. My only reservation was that the phone might be too big and rectangle but no I love it! However, samsung shouldn't make phones any bigger. The big phone hype has died for sure. Performance is fast and screen resolution is super high quality. My only qualm is that if you set it to the highest resolution your battery life isnt the greatest. I've been a major Samsung fangirl since my very first phone so maybe I'm not the best person to write a review lolol.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hey there Nnenna, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the upgrade to your new device, and that you are loving the size, performance and battery life of your phone. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Crisper images, but I miss the S23 Ultra’s vibrant
on December 29, 2025
Posted by: trpnfly
I recently upgraded from the S23 Ultra to the S25 Ultra, and I find myself feeling a bit disappointed by the camera's color science. While I knew I was trading away some zoom power, I didn't realize I would also be losing the signature "pop" of the S23.
Even when viewing photos on my laptop to rule out screen differences, the S23 images remain much more vibrant. The S25 Ultra certainly produces crisper, more detailed shots, but the colors feel muted and flat by comparison. I’ve tried adjusting every filter and setting available, but I just can’t replicate that bright, lively look I loved. If you prefer natural tones, you'll love this camera, but if you enjoy Samsung’s traditional vivid style, it's a bit of a letdown.
Response from Samsung USBy R&R Team, December 30, 2025
Hi there Trpnfly, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can be disappointing when you have a new device that is not meeting your expectations when using the camera. We have provided a link to an article to help you with the different camera settings and features. We have also shared a link to the complete manual to help you adjust the ways Galaxy AI are interacting with your camera. We have lastly shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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