Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Awesome phone
on December 31, 2025
Posted by: GeeRa
from Ohio
Verified Purchase:Yes
Run smooth and effortlessly
I watch videos on YouTube to learn about all the customization you can do to the phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hey GeeRa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device to run so smoothly and that the usage feels effortless. We have provided a link to the complete manual to help you fully discover and customize your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Review
on December 30, 2025
Posted by: Akhilesh
from Alexandria VA USA
Expertise:Intermediate
Verified Purchase:Yes
Phones Great, the colors great cameras great, design is great, spen's great, and what should I say it's an overall flagship phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Akhilesh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with all of the amazing features and capabilities of your device, and that you are finding it to be a true flagship. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
♥️
on December 30, 2025
Posted by: Leos
from Texas
Expertise:Expert
Verified Purchase:Yes
I'm loving it. Upgrade from s23 ultra. It was worth it.
Waiting for s26 ultra♥️
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Leos, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgrade to your new device, and finding it such a wonderful enhancement in so many ways. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
unhappy
on December 30, 2025
Posted by: izzy
from 23605
Expertise:Expert
Verified Purchase:Yes
I wish I didn't buy this thing. even with the storage upgrade. what a huge mistake
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 31, 2025
Hi Izzy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are always happy to assist our customers in resolving any frustration they are experiencing, and have the best possible experience with your device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team. They can work with you directly through chat to resolve your frustrations. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The best all around phone
on December 30, 2025
Posted by: Pglamuzina
from Buffalo, NY
Expertise:Intermediate
Verified Purchase:Yes
I wish they'd ditch the ultrasonic fingerprint reader and just use capacitive. They're more secure and reliable. Aside from that and expandable storage, this phone is about as good as it gets. Hardware superb, software even better. The photo editing and video alone makes their phones worth it. Battery life great, pictures great, blazing fast. It does everything you could want
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 31, 2025
Hey Pglamuzina, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with so many features of your device and enjoying using it for a range of daily tasks every day. If you are not thrilled with the fingerprint reader of your device, you can make use of the facial recognition for your security on your device. We have provided a link to an article to help you enable this feature. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
RCS Chat
on December 30, 2025
Posted by: Not a fan
Verified Purchase:Yes
The RCS chat sucks.and if I take it off, I lose my chat history. The volume on my notifications keeps shutting off. I'm not happy
Response from Samsung USBy R&R Team, December 31, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the functionality and usage of your device, like messaging, can come with a bit of a learning curve and cause frustration. We have provided a link to the complete manual for your device to help you adjust the messaging settings to your preferences. We have also shared a link to the Samsung Support Team to assist you with the notification volume changing without prompting. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S pen removal
on December 30, 2025
Posted by: Tired of change
Samsung always does this every once in a while. They remove an excellent and loved feature, yet again. The s pen modifications or lack thereof are astonishingly mentally inept in my opinion.
Response from Samsung USBy R&R Team, December 31, 2025
Hi there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when you have a new device that has been redesigned. We have provided a link to an article to help you with the redesigned S Pen features and integrate them into your usage. We have also shared a link to the complete manual for your device to assist you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best puchase of 2025!
on December 30, 2025
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Love Love Love my new phone! Upgraded from S22 Ultra with only 512GB. No complaints. Sale price = Great deal.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hi Konya Roberts, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you love your new device, and that you are finding it such a wonderful upgrade from your previous device. We have provided links to resources to help you with additional features like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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