Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Easy tonuse
on January 2, 2026
Posted by: Iphoneguy
Expertise:Intermediate
Great phone bonuses, excellent camera a d I like stylus.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the camera quality and accessories of your new device. We have provided links to resources to help you discover all of the amazing capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, good amount of memory!
on January 2, 2026
Posted by: HollyPo
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
This phone has a great amount of memory since it no longer comes with a micro SD card slot. So far it's working great. Only took a couple of minutes to switch over. The service we have allows us to just switch the SIM card to the new phone and with Samsung Switch we had everything switched over in no time.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 11, 2026
Hi there HollyPo, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy toh ear that you are pleased with the inital setup and usage of your device as well as the larger storage capacity. We have provided a link to the full manual for your device to help you fully discover all of the amazing uses of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Opt out Grief
on January 2, 2026
Posted by: Private Witheld
Verified Purchase:Yes
Could not opt out of personal tracking and ads without nightmare turn on of S11
Response from Samsung USBy R&R Team, January 5, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to be able to customize your device to your needs and preferences. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also shared a link to the complete manual for your debvice to help you with additional settings you can enable to disable for your needs. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone!
on January 2, 2026
Posted by: Odessa
from West Virginia
Expertise:Intermediate
Verified Purchase:Yes
I love it! I refuse to change my old samsung s21fe coz i cant find the phone that I like. I dont like newer ones with sharp edges, flip and fold until I learned about s25 ultra. It's so beautiful outside and works amazingly. The photo, the telephoto, the AI , the pen etc... I highly recommend this phone..there is only one glitch I notice when you use fb messenger video, there's like a foggy, white filter but I googled it and says just press the 3 buttons on the top right and it will go away.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hello Odessa, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the upgrade to your new device, and that you have been able to align the settings to your preferences. We have provided a link to the complete manual to help you maximize your experience and discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Removed blue tooth capability from the S-pen :(
on January 2, 2026
Posted by: Jpthac
Verified Purchase:Yes
One of my favorite features in previous S-ultras was the ability to use the pen to take pictures. Samsung has removed this capability from the S25 ultra. Very disappointed!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 5, 2026
Hi there Jpthac, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have expectations of your device, and the functionality has been changed from your expectations. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Why
on January 2, 2026
Posted by: Juju
from Buffalo
Expertise:Expert
Verified Purchase:Yes
Why did you take the taking a picture with the pencil out. That was one of the best feature.
I would recommend this to a friend!
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2026
Hi Juju, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how confusing and disappointing it can be when you have a new device and find that features you love have been removed. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera from a distance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on January 2, 2026
Posted by: MKUltra
Expertise:Intermediate
Verified Purchase:Yes
What I expected in a phone. Loved my 23 Ultra and knew that the 25 would be even better.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that this device has met all of your expecations in functionality. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Honestly do not see a major difference
on January 2, 2026
Posted by: Gingy
from Houston Tx
Expertise:Intermediate
Verified Purchase:Yes
I was coming from an S22 ultra and not going to lie. I really do not notice a difference other than it is a bit faster... It's nice I like the phone just not super impressed with new or lack thereof features. Maybe I am missing something, but it does not feel like the days of a new phone maybe 5 years ago. Again I would not say I am disappointed as the S22 was getting quite laggy and slow to respond but I am not impressed. truly neutral.
I would recommend this to a friend!
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 2, 2026
Hey Gingy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced speed and processing power of your new device. We have provided a link to the complete manual for your device to help you discover additional capabilities and additions to your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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