Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Saifon
Verified Purchase:Yes
Very good I like it ..............................
Response from Samsung USBy R&R Team, February 12, 2026
Hi there Saifon, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how good you are finding the usage and capabilities of this device. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
It's great love it awsome camera
on January 2, 2026
Posted by: Hhhh
Expertise:Intermediate
I will always use Samsung's they are my favorite product
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey Hhhh, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are loving the amazing features of your camera. We have provided a link to the full manual for your device to help you fully discover the enhanced capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage of your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: GramyCross
from Utah, USA
Verified Purchase:Yes
I love the size, the stylus and many of the apps. I am still trying to learn how to do things.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey GramyCross, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the size, S Pen, and usage of your device. We have provided a link to the full manual for your device as a great companion for your exploration of your device. We have also shared a link to the Samsung Support Team if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Genesis
from New Rochelle, NY
Expertise:Expert
Verified Purchase:Yes
Loving my new Samsung S25 Ultra! Very easy to navigate and love the familiarity of the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 12, 2026
Hi Genesis, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love the usage of your new device, and that you are finding it easy to use and navigate every day. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Shiva
Expertise:Intermediate
Verified Purchase:Yes
I Love my Phone, It's a King of Android Phones. Ultimate AI featured.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 12, 2026
Hi Shiva, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and how amazed you are with the features of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can offer their expertise any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Carolyn
Verified Purchase:Yes
The phone is ok. The only issue is the pen cannot be used to take pictures.
Response from Samsung USBy R&R Team, February 12, 2026
Hi Carolyn, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to the complete manual to help you discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Best cellphone Best android build ever. FAST VERY FAST.RUNS GREAT
Response from Samsung USBy R&R Team, February 11, 2026
Hello Fabian O Jimenez, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your phone, and finding it to be the best phone for your needs. We have shared a link tot he Samsung Support Team for your convenience. These experts can help you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Christi D
from Orange County CA
Expertise:Intermediate
Verified Purchase:Yes
This is the best phone I have had yet. It is fast and holds all of my apps. I do not have any memory issues and I am very thankful for this upgrade I purchased for myself. I would recommend this phone to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 11, 2026
Hey Christi D, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are loving your new phone, and finding it to be the best phone you've ever had. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US