Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
It is the best
on January 6, 2026
Posted by: Mintesnot
Expertise:Intermediate
Verified Purchase:Yes
I luv it.
It fast, modern, best camera and i am in luv with the S pen
Response from Samsung USBy R&R Team, January 7, 2026
Hi Mintesnot, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We're thrilled to hear you are having such a wonderful experience with your device, and that you are so in love with the usage every day. We have provided a link to the complete manual fory our device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Wifi and Sim Network signals are unstabble
on January 6, 2026
Posted by: AKHAN
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
It's my 4th Samsung device in the house and disappointed!
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 7, 2026
Hey A_KHAN, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the uninterrupted connection of your device is to you every day. We have provided links to troubleshooting guides to help you resolve this experience at your convenience. We have also shared a link to the Samsung Support Team and your warranty information for additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on January 6, 2026
Posted by: KL16
from Phoenix
Expertise:Expert
Verified Purchase:Yes
Very good upgrade from s23 ultra. Great display, fast processor, excellent features, amazing camera. Overall a great buy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi there KL16, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that you are thrilled with the beautiful display, enhanced speed, and amazing camera. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best android phone
on January 6, 2026
Posted by: EMEN
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Best android phone with lot of good features......
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 6, 2026
Hi there EMEN, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving your device so much, and finding it the best you have had. We have shared links to resources to assist you with further exploration of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Samsung Galaxy S25 Ultra 512GB
on January 6, 2026
Posted by: Naanman
Verified Purchase:Yes
My phone is only a few weeks old and the power and volume buttons are already turning a pinkish color on my Titanium Grey S25 Ultra and this is with a case on and no water exposure what so ever. This is not the quality I was expecting for such a expensive high end phone. I am also having issues with people struggling to hear me clearly on voice calls. Also the battery life is about average.
Response from Samsung USBy R&R Team, January 6, 2026
Hey Naanman, thank you for your feedback on your Samsung Galaxy S25 Ultra. We would be happy to assist you with any frustrations you are experiencing with your device. We have provided links to a few articles to help you with the audio quality and battery life of your device. We have also shared links to the Samsung Support Team and your warranty information if you would like to discuss the appearance of your device further. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 256Gb (Unlocked)
on January 6, 2026
Posted by: Gerry R
from Woonsocket, RI
Expertise:Expert
Verified Purchase:Yes
Excellent upgrade from my S22 Ultra. It's very fast & the camera is great, including the AI assistant.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi there Gerry R, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with your upgrade to this new device, and finding it to be faster in processing, and fun to use with both the camera and Galaxy AI. We would love nothing more than to hear from you again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone heating
on January 6, 2026
Posted by: Anonymous
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Just want to let you know that the phone is heating too much. And
See if I can replace this phone or get something new.Because this one is heating too much
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hello Parasar chowrasia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to help you resolve this matter if you continue to experience the temperature being too high. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I brought my phone on cyber monday at great price
on January 6, 2026
Posted by: Nat B
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Great phone it does everything flawless with no issues
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi Nat B, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the purchase and usage of your new device. We have shared links to resources to help you discover additional capabilities, align the settings to your preferences, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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