Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,973 Reviews)
Open Ratings Snapshot
Rating breakdown 26,973 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
514
2 Stars
144
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,189
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3 out of 5
3
Samsung Galaxy S25 Ultra 512GB
on January 6, 2026
Posted by: Naanman
Verified Purchase:Yes
My phone is only a few weeks old and the power and volume buttons are already turning a pinkish color on my Titanium Grey S25 Ultra and this is with a case on and no water exposure what so ever. This is not the quality I was expecting for such a expensive high end phone. I am also having issues with people struggling to hear me clearly on voice calls. Also the battery life is about average.
Response from Samsung USBy R&R Team, January 6, 2026
Hey Naanman, thank you for your feedback on your Samsung Galaxy S25 Ultra. We would be happy to assist you with any frustrations you are experiencing with your device. We have provided links to a few articles to help you with the audio quality and battery life of your device. We have also shared links to the Samsung Support Team and your warranty information if you would like to discuss the appearance of your device further. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone heating
on January 6, 2026
Posted by: Anonymous
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Just want to let you know that the phone is heating too much. And
See if I can replace this phone or get something new.Because this one is heating too much
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hello Parasar chowrasia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to help you resolve this matter if you continue to experience the temperature being too high. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I brought my phone on cyber monday at great price
on January 6, 2026
Posted by: Nat B
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Great phone it does everything flawless with no issues
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi Nat B, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the purchase and usage of your new device. We have shared links to resources to help you discover additional capabilities, align the settings to your preferences, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Three weeks After
on January 6, 2026
Posted by: SteveE
Expertise:Expert
Verified Purchase:Yes
Having the galaxy 25 ultra for 3 weeks, everything is working smooth as expected. So having my settings all set with maximum battery power saving, the battery life is not what I expected, compared to the 24 ultra witch is much better.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 6, 2026
Hey SteveE, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding the device to operate smoothly. We have provided links to a few troubleshooting guides to help you maximize the battery life at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with the battery of your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent performance
on January 6, 2026
Posted by: Richard
Expertise:Intermediate
Verified Purchase:Yes
I have been a Samsung phone owner for the last ten years. I recently purchased a S25 Ultra and it has excellent battery life and performance.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hey there Richard, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with your new device, and finding the battery life and processing power to be enhanced from your previous device. We have shared a link to the complete manual to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Haven't found a thing wrong yet with my phone!
on January 5, 2026
Posted by: Watsonwhiz
from NJ
Verified Purchase:Yes
Love the smooth feel of the scrolling as well as the flat screen. Somehow its easier to acces the side panel and of course screen protectors fit with less complication and waste. Just loving this phone. Not even gonna mention how the AI makes my questions easier and my searches way leas tedious. Complex yet uncomplicated at the same time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi Gina, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such an amazing experience with your phone, and that is works so seamlessly for your usage. Please, reach out to us again in the future if you ever have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sometimes a phone is just a phone
on January 5, 2026
Posted by: Nannys Sad S9
from Grove, OK 74344
Expertise:Intermediate
Battery seems to stay up pretty well usually have to plug it in while driving, pod cast while driving.
The camera is pretty good, I'm not sure i would ever use all that it does. Some things are like bragging rights yet not totally useful.. the display is amazing, performance it seems too keep up, although like anything else it's not perfect. My biggest complaint is the NO BLUETOOTH S PEN! Totally disappoints me. Storage is storage, is you pay you can have it, if not you can suffer through.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 6, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding features you enjoy using with your device, and that you are finding it reliable for battery life and phone calls. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the full manual for your device to help you with additional features and aligning the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions, or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on January 5, 2026
Posted by: Charles
from ID
Expertise:Expert
Verified Purchase:Yes
The s25 ultra is the best smartphone sold in North America.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 6, 2026
Hi Charles, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the usage of your phone, and finding it so superior with amazing features. We hope you'll reach out to us again in the future if you ever have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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