Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,973 Reviews)
Rating breakdown 26,973 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
514
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Does not want to supply
from NYC
Expertise:Expert
Verified Purchase:Yes
Great phone,
All galaxy S phones are great, as long as they have the S PEN. Please make the Galaxy Folds with an S PEN attachment. I need that.
Response from Samsung USBy R&R Team, February 3, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with this device, and that you are such a fan of the S Pen. Please, reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Alexis
from Alexandria, VA
Expertise:Intermediate
Verified Purchase:Yes
As always Samsung never fails when it comes to the galaxy line of mobile phones!! Looking forward to the next design/tech innovation!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Alexis, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the enhanced capabilities of your device, and are enjoying the usage every day. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Jes R
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from a Galaxy S21+ and I couldn't be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 8, 2026
Hey Jes R, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you couldn't be happier with your upgrade to your new device from your last one. We have provided links to the complete manual and the Samsung Support Team to help you discover all of the amazing capabilities of your device, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Tallahassee, Fl.
Expertise:Intermediate
Verified Purchase:Yes
Trading up from a Note 8, I had no idea how far things have progressed. Speed, display, sound, all are advanced. It's a superior product to my neighbor's brand new "other" brand. They are envious.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Chuck Browning, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be so enhanced from your previous device, and that every thing feels so superior in performance. We have shared a link to the Samsung Support Team to assist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Mr JnBa
from Saint Lucia
Expertise:Intermediate
Verified Purchase:Yes
Great device, smooth interface. Only downside is the S pen not being able to be used with the camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Mr JnBa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are having a good experience with your device. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Siegfried
Verified Purchase:Yes
sleek and solid design and quick response. I highly recommend.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 8, 2026
Hey Siegfried, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced speed, and design of your new device. We have provided links to resources to help you discover additional features, align the settings to your usage, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Posted by: JAGG
Verified Purchase:Yes
I'm so happy, with my new device, i'm enjoing and learning with this.
Response from Samsung USBy R&R Team, January 8, 2026
Hey JAGG, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how happy you are with the capabilities of your device. We have provided a link to the complete manual for your device to help you fully explore your device. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Angel S
from Porterville, California
Expertise:Expert
Verified Purchase:Yes
I have been a huge fan of Android phones, specifically Samsung Galaxy phones. The S25 Ultra is awesome and I love it even more than my S21 that I upgraded from.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi Angel S, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying all of the upgraded capabilities of your new device. Please, don't hesitate to reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US