Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,973 Reviews)
Open Ratings Snapshot
Rating breakdown 26,973 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
514
2 Stars
144
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,189
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1 out of 5
1
Bad camara
on January 9, 2026
Posted by: Anonymous
from north Dakota
Expertise:Expert
Verified Purchase:Yes
camara is not effective, volume very low. galaxy note 10 has a better version
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 12, 2026
Hi there Doflynn S Boakai, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustraing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best photos and videos possible. We have also shared a link to an article if you believe the speaker is not operating as inteded or you are interested in additional audio settings. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on January 9, 2026
Posted by: Srinivas vengala
Expertise:Expert
Verified Purchase:Yes
Great camera and the Circle search options and pen
Response from Samsung USBy R&R Team, February 4, 2026
Hello Srinivas Vengala, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the enhanced camera feature and the use of Circle to Search on your device. We have provided a link to the complete manual to help you with additional features of Galaxy AI available on your device. We have also provided a link to the Samsung Support Team to assist you further if you have any questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Ultra 512 GB Unlocked
on January 9, 2026
Posted by: Abhi
Verified Purchase:Yes
This is my first time using a Samsung phone, and I’m genuinely loving it. I don’t use my phone much for video creation, but as a family person, I take a lot of photos and videos of my kids and family. What I really appreciate is how natural the colors look—nothing feels overly processed or artificially enhanced by the camera. Based on my experience over the last 20 days, I can confidently give my kudos to this phone.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 4, 2026
Hey Abhi, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that the changing of operating systems and manufacturers has been such a positive experience for you. We have provided a link to the complete manual for your device to help you maximize your experience with your new device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on January 9, 2026
Posted by: Get this
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
Like Samsung s24 Ultra this phone is amazing and more
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the enhanced features and amazing usage of your device. Please, reach out to us again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on January 8, 2026
Posted by: Didi
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Everything is amazing. I like it. best phone i have ever
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2026
Hi Didi, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are loving the usage of your new device, and finding it to be the best phone you've ever had. We have shared a link to the Samsung Support Team to offer their expertise if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I am not happy
on January 8, 2026
Posted by: Mahzon
from california
Expertise:Expert
Verified Purchase:Yes
I am not happy with this phone because it is heating and I had another one that was not heating
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2026
Hey Mahzon, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your new device is not meeting your expectations or operating as intended. We have provided a link to an article to help you troubleshoot the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to assist you if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra
on January 8, 2026
Posted by: Sushil Acharya
from Elliott City, Maryland
Expertise:Expert
Verified Purchase:Yes
Great but limited software update, I haven't get UI 8.5 beta version. I have server error while updating software.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 9, 2026
Hello Sushil Acharya, thank you for your feedback on your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if you would like to discuss your software updates further. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good phone. Lots of new stuff
on January 8, 2026
Posted by: Erin P
Verified Purchase:Yes
I had a Note 9 for 7 years. With insurance I never needed to upgrade, and liked my Note 9. I am enjoying the upgrades on this phone. My main reason forbgetting it was the stylus, I just wish the remote stylus was not down graded to no longer available. Besides that, this phone isbreally cool and Inam enjoying figurinng out and learning the new tech and abilities it has. I plan on keeping this phone for a few years. Thank you, I really enjoy it.
Response from Samsung USBy R&R Team, January 9, 2026
Hey Erin P, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that your are finding this device to be such a nice upgrade from your previous device. We have provided links to resources to help you explore all of the amazing enhancements on your device, including the hand gestures and voice commands you can use with your camera, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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