Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,972 Reviews)
Open Ratings Snapshot
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,189
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
Good
on January 13, 2026
Posted by: Ivan93
Expertise:Intermediate
The phone is excellent, only the battery isn't performing as I expected (it drains somewhat quickly).
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 15, 2026
Hey Ivan93, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the capabilities of your device. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra Love it
on January 13, 2026
Posted by: Jana
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Love my new Phone. still getting use to it and I haven't got everything set up yet.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hi there Jana, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have been so initally pleased with the usage of your device. We have shared a link to the complete manual for your device to help you fully explore the capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New G25 Ultra
on January 12, 2026
Posted by: Andrew
from Rochester NY
Verified Purchase:Yes
I had to get a new phone quickly, as I dropped my 4 flip & the screen was going black.
I was able to get a great deal on samsung.com ordered it off my other phone very carefully & and had my phone within 2 days!!! Loving the new technology and all the memory that I got free
Thanks samsung.com for a great deal!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hey Andrew, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have found the whole process from purchase, setup, and inital usage to be so amazing. We have shared links to resources to help you explore your new device fully, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade from pixel
on January 12, 2026
Posted by: Anonymous
from Las vegas,nv
Expertise:Expert
Verified Purchase:Yes
As a user of the Samsung galaxy phones most my life i made thr switch to pixel because I was offered a free phone but after using for almost a year I was regretting my decision. So when I got the opportunity to get back into the galaxy family I jumped on the s25 ultra and have never been happier
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hello Felipe Marroquin, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are loving the usage and capabilities of your new device. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on January 12, 2026
Posted by: Anonymous
from Auburn hills mi
Expertise:Intermediate
Verified Purchase:Yes
Its absolutely amazing i wouldnt get another device
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hey Austin Peterson, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be an amazing addition to your life every day, and that you couldn't see yourself using anything else. We have provided links to resources tohelp you with additional features like Galaxy AI, and answer any questions you may have as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's easy and a No-Brainer
on January 12, 2026
Posted by: Michael
Verified Purchase:Yes
If you already own a Samsung phone upgrading will be easy! I'm enjoying it and the upgrades a not difficult to manage. I Like it and I'm glad i purchased it!
Response from Samsung USBy R&R Team, January 13, 2026
Hey Michael, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with your upgrade to this device. We have provided a link to the full manual for your device to help you discover all of the amazing features of your device. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone is awesome
on January 12, 2026
Posted by: Carrie Kanthack
from Kingman Arizona
Expertise:Intermediate
Verified Purchase:Yes
The phone is about a quarter bigger than my phon. it is sleek beautiful has a lot of capacity kind of Spendy but I don't get phones as often my husband does so well worth it and I love that it transfers the information/apps from my old android phone to this new phone automatically. Such a time saver. Still have not found all the awesome features that it says it does but I'm sure I will. LOVE IT.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 13, 2026
Hi there Carrie Kanthack, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the upgrade to your new device, and that you are finding it beautiful and easy to set up. We have provided a link to the complete manual for your device to help you with your exploration of all of the capabilities available on your phone. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Super wearable at a resonable cost.
on January 12, 2026
Posted by: Ericg42
from Orange County, california
Expertise:Intermediate
Verified Purchase:Yes
Great wearable. Its fast when aurfing the net as well as when multi tasking between apps. Especially like the longer battery life.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hi Ericg42, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that you are finding the ability to multi-task and the lasting battery life so useful for you. We have provided a link to the complete manual for your device to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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