Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,972 Reviews)
Open Ratings Snapshot
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,189
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
S25 ultra
on January 20, 2026
Posted by: Lolo
Expertise:Beginner
Verified Purchase:Yes
Love it.still trying to figure the out phones capabilities.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Lolo, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear how much you are loving your new phone. We have provided links to resources to help you discover all of the amazing enhancements to your device, as well as align the settings to your usage, and answer any questions you may have as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice phone but missing charger, how sad.
on January 20, 2026
Posted by: JLudwig
from Superior, WI
Expertise:Intermediate
Verified Purchase:Yes
The phone seems to be a fairly nice device, the sound quality is excellent, the reception is better than my last Samsung phone, the camera takes excellent photos but I've already had several instances where it failed and had to be reset, much better than my old S9 phone. I feel the phone could use a whole lot less bloatware, it just gets in the way and wastes space and resources. I was impressed with the migration from the old device, it went very smoothly and I haven't found any problems so far. There were some things that didn't transfer but that is expected. I was very disappointed with the phone not coming with a charger and cable. For the cost, this is a very big irritant. Once I have the time to figure everything out I might have to change my review but satisfied so far.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 21, 2026
Hi JLudwig, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall happy with the usage of your new device. We have provided a link tot he complete manual for your device to help you maximize your experience, and best align the settings to your usage preferences. We have also provided a link to the Samsung Support Team if you have questions about our policy around our effort to reduce electronic waste, and the ability to use chargers from previous devices with your new phone, or any additional features about your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not as good as my S24 Ultra
on January 20, 2026
Posted by: Anonymous
from Indiana
Expertise:Expert
Verified Purchase:Yes
The battery life is horrendous as compared to my S24 Ultra. I'd get 16 hours on it, the S25 Ultra just gobbles power
Features
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 21, 2026
Hey Zookeeper, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not operating as expected. If the intelligent battery has not made the necessary adjustments to maximize the battery life of your device as intended, we have provided links to troubleshooting guides to assist you with this matter at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My new phone
on January 20, 2026
Posted by: Jambo
Verified Purchase:Yes
Did not get instructions for the phone. Every thing esle is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jambo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding your new device to be so great as you explore the full capabilities of your device. We have provided a link to the complete manual to assist you with your exploration, and alignment of the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 20, 2026
Posted by: Joey F
from SF Bay area
Expertise:Expert
Verified Purchase:Yes
Its a great phone. Long battery life. Amazing picture quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Joey F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are enjoying the enhanced battery life and camera quality of your device. We have provided links to resources to assist you with the discovery of additional features like Galaxy AI that can further enhance your experience, and answer any questions you may have as you use your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my Galaxy
on January 20, 2026
Posted by: Galaxy S25 Ultra
from Pueblo, CO
Verified Purchase:Yes
I love my Galaxy its been working great just as my other Galaxy phones have!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 21, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are enjoying the amazing features of your new device, and that you are finding it to operate so well for your usage. We would love to hear from you again in the the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 20, 2026
Posted by: An Mu
Expertise:Expert
Verified Purchase:Yes
Most features are similar to my s24 ultra. The phone feels lighter than the s24 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey An Mu, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the lighter design of your new device, and finding it an easy upgrade from your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality
on January 20, 2026
Posted by: KP07
from Lincoln, NE
Expertise:Intermediate
Verified Purchase:Yes
The phone is built very solid and functions are smooth.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi KP07, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the build quality and capabilities of your device. We would love nothing more than to hear from you again any time you have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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