Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,972 Reviews)
Open Ratings Snapshot
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,189
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great phone, super fast, takes great pics.
on January 21, 2026
Posted by: Jrtnnc
from Raleigh NC
Expertise:Expert
Verified Purchase:Yes
Super fast phone, would definitely recommend. Bought the Galaxy 8 classic also.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jrtnnc, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are loving this device, finding it so fast during your usage. We have provided links to resources to help you discover additional features available on your device, including Galaxy AI, and answer any questions you may have as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Camera Phone
on January 21, 2026
Posted by: Dana
from California
Expertise:Intermediate
Verified Purchase:Yes
In my opinion, the Samsung Galaxy series has the best camera. My travel pictures & videos taken w my S25 Ultra are publish worthy!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 22, 2026
Hey Dana, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the camera of your device, and finding it to be so amazing for documenting your travels. We have provided a link to the complete manual to help you with additional features like Galaxy AI that can take your photos and videos to a whole new level. We have also provided a l ink to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
No real significant difference from my 22 ultra...
on January 21, 2026
Posted by: JAWIL
from Utah
Expertise:Intermediate
Verified Purchase:Yes
battery is not much better, functionality is no better
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 22, 2026
Hi there Jawil, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations. We have provided a link to the complete manual for your device to help you discover all of the enhanced capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team if you have questions about your device, or believe it is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Telephone
on January 21, 2026
Posted by: Liline
from New jersey
Expertise:Expert
Verified Purchase:Yes
Great quality so far I really like the improvement
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Liline, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that youa re enjoying the enhanced capabilities, and design of your new device. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
As great as advertised
on January 21, 2026
Posted by: Jie Q
Verified Purchase:Yes
This thing is so great I don't even need a laptop anymore. Very glad I jumped into Samsung. Would buy this again
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jie Q, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with your new device, and finding it a great powerhouse for so many daily tasks. Please, don't hesitate to reach out to us again in the future if you ever have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
display
on January 21, 2026
Posted by: imposter
it is cool it did evrythaing it let me play games and I can video it to
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Imposter, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage and capabilities of this device. We have provided a link to the full manual for your device to assist you with additional capabilities, including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I'm so in love
on January 20, 2026
Posted by: Anne
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
This phone feels light and looks high quality. I would highly recommend. :)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 21, 2026
Hi there Anne, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the lighter design and overall quality of your new device. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
New s25 ultra just set up
on January 20, 2026
Posted by: Carlos Castenada
from In the U.S.
Expertise:Beginner
Verified Purchase:Yes
The phone is smaller than my previous S22 Ultra, but otherwise is better.
Would have given 5 stars for sure if not for the set up issues. Annoying apps installed without my permission and a lot of additional setup steps with Google and Samsung implanted, alone to make them more money.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 21, 2026
Hi Carlos Castenada, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your new device, after the inital frustration with the setup and alignment of your settings. We have provided a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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