Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,972 Reviews)
Open Ratings Snapshot
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,189
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Galaxy S25 ultra
on January 22, 2026
Posted by: MrBonez
from Dayton, Ohio
Expertise:Intermediate
Verified Purchase:Yes
This phone and technology is superior to all the others.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey MrBonez, we appreciate your feedback on your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the usage of your device, and finding the technology to be so superior. We have shared a link to the Samsung Support Team for your convenience, to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Battery
on January 22, 2026
Posted by: Amit K
from Seattle,WA
Expertise:Intermediate
Verified Purchase:Yes
Lasts a whole day with heavy usage. Plus the s-pen has been a lifesaver for me personally. Great phone!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Amit K, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device to be a powerhouse keeping up with your during the day, and that the S Pen has been such a value to your usage. Please, reach out to us again in the future if you ever have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Constant surprises. Excessive advertisement
on January 22, 2026
Posted by: Neil Bacon
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
No AI orientation or training. excessive complexity. Great features small keyboard makes typing difficult
I would recommend this to a friend!
Performance
3 out of 5
3
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Neil Bacon, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a learning curve, and may cause frustration as you align your settings to your preferences. We have provided a link to an article to help you with any pop-up ads. We have also provided a link to the complete manual for your device to help you with the features of Galaxy AI as well as additional capabilities. We have also provided a link to the Samsung Support Team to assist you through chat with any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the price tag
on January 22, 2026
Posted by: C Williams
from California
Expertise:Expert
Verified Purchase:Yes
It's extremely slow to open apps, even on wifi. I have to close them out a bunch of times to get it to open, and i dont have very much downloaded on it yet.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 22, 2026
Hi C Williams, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided links to troubleshooting guides to help you maximize the speed, and recommend beginning with the refresh rate of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent full featured phone
on January 21, 2026
Posted by: IraW
from Upper Gulf coast of Texas
Expertise:Expert
Verified Purchase:Yes
Excellent full featured phone; outstanding camera; large, sharp screen; magnetic charging; deserves a 5 star rating.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi IraW, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of your device, and loving the camera of your device. We have provided links to resources to help you maximize your experience and discover all of the amazing enhancements, as well as answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good Phone
on January 21, 2026
Posted by: Anonymous
from FL
Expertise:Expert
Verified Purchase:Yes
Overall a good phone that is fast and the display is clear. I use to have a One Plus and one feature I wish the Samsung phone had that the One Plus had was the switch on the side of the phone to silence the ring. It was quick and easy
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi there Hala Madrid, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the complete manual for your device to help you best align the settings and capabilities to your usage preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone!
on January 21, 2026
Posted by: Tammi
from Phoenix, AZ
Expertise:Expert
Verified Purchase:Yes
I have been a loyal Samsung user for many years now. I have been wanting the S24 Ultra for some time. When the 25 came out for such an amazing price, I grabbed it and could not have been happier! I love using the pen as I have always "fat fingered" on the key board. The camera is amazing and takes beautiful pictures. I'm super satisfied with my purchase! Thank you, Samsung!
Sincerely,
A very happy and loyal customer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi Tammy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are loving all of the amazing capabilities of your device, and finding it easy to use every day. Please, reach out to us again in the future any time you have additional feedback on your Samsung products, or if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good
on January 21, 2026
Posted by: Raul Bautista
Verified Purchase:Yes
I always liked the Galaxy, I like the one I wouldn't like them to look like the one.
Response from Samsung USBy R&R Team, January 22, 2026
Hi Raul Bautista, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with your new device, and enjoying the unique design and appearance. Please, reach out to us any time you have additional feedback, or questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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