Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,972 Reviews)
Open Ratings Snapshot
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,189
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Good product
on February 18, 2026
Posted by: penelope
from NH
Expertise:Expert
Verified Purchase:Yes
Like all samsung galaxy's this is no different. Good quality, good camera.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 19, 2026
Hi Penelope, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the quality and camera of your new device. We have provided links to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery life is horrible
on February 17, 2026
Posted by: Jimbo
from N.j
Expertise:Intermediate
Verified Purchase:Yes
The battery only lasts about 8 hours before it's down to 10%, my s24 you stole from me would last all
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 17, 2026
Hi there Jimbo, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the lasting battery life of your device is to you every day, and the intelligent battery life of your device is designed to adjust to your consumption after a short period of usage, and maximize automatically. If this is not your experience, we have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone - best of the best
on February 17, 2026
Posted by: RJ_SF
from San Francisco
Expertise:Expert
Verified Purchase:Yes
It's obvious this is a top-of-the-line phone with its responsive performance, excellent finishes, and feel good design. Don't hesitate to buy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 17, 2026
Hi there RJ_SF, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the performance and responsiveness of your device. We have provided a link to the full manual for your device to help you fully explore the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone but not perfect
on February 14, 2026
Posted by: Anonymous
from Newport News Va
Expertise:Intermediate
Verified Purchase:Yes
It doesn't have great battery life. If I have to a
Screenshot it's can't send to a company only text. Some companies want a picture in Screenshot. I'm senior and it's hard for me find app or portal to work.
This is finally I can playing a game or online, it will change by itself to another page.
This a beautiful phone, and I love it. I want a awesome phone and nothing a corky phone like my wife .
Good evening
Thank God and bless you
PEACE ✌️
I would recommend this to a friend!
Performance
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 18, 2026
Hello Edward Johnson, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the overall usage and capabilities of your phone. We have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also provided a link to the Samsung Support Team to help you troubleshoot your messages and additional experience with the device you mention experiencing at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The white dot on the camera frame
on February 14, 2026
Posted by: DoruV
Verified Purchase:Yes
I received the phone and noticed a very small white dot on the camera frame, on the ring around the middle camera. It is visible and I’m not happy about it; I was disappointed.
The phone was new and I opened the box myself, so I believe this is an issue with the packaging or the finishing.
Otherwise, it has been working well so far.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 18, 2026
Hi DoruV, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you have found the overall functionality of your device to be good. We have provided a link to the Samsung Support Team if you are wishing to discuss the apperance of the white dot you mention further and see what options may be available for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic
on February 14, 2026
Posted by: Thomas
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Absolutely love this phone! Great screen, S-pen and One UI is phenomenal, highly recommend!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hello Thomas, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you are loving your device. We have shared a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on February 14, 2026
Posted by: Dana
from Salt Lake City
Expertise:Intermediate
Verified Purchase:Yes
Easy, intuitive, tons of storage, great camera. All I could ask for
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hi Dana, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device so easy to use, and that you are loving the camera quality. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome experience
on February 13, 2026
Posted by: Annie
from Michigan
Expertise:Expert
Verified Purchase:Yes
I have used this phone for 6 weeks now. The camera is phenomenal! The battery lasts forever... the financing options make buying it easy. I chose the 4 installments option.
I bought this phone to replace my note 20 that lasted me 6 years. I will buy another one for my husband next month!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hi Annie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the cmera quality and battery life of your device. We have provided a link to the complete manual for your device to help you maximize your experience and discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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