Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,972 Reviews)
Open Ratings Snapshot
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,189
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1 out of 5
1
Photo Quality is bad
on March 5, 2026
Posted by: Daniela
from El Paso, Texas
Expertise:Intermediate
Verified Purchase:Yes
Bought this phone for a vacation I would be taking, and the photo quality is terrible, I honestly want to return this phone. It was way too expensive for this poor of quality.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 6, 2026
Hello Daniela, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 review
on March 5, 2026
Posted by: JWSa
from Fort Lauderdale, FL
Expertise:Intermediate
Verified Purchase:Yes
Great phone and high quality camera that takes great pictures
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hey there JWSa, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving the usage and quality of your device, and that you are capturing amazing photos and videos with your device. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Refreshed
on March 3, 2026
Posted by: Ron H
from South New Jersey
Expertise:Expert
Verified Purchase:Yes
The s25 ultra 512gb is about as refreshed as its going to get without jumping to the s26. Coming from an s23, everything is sharper, more snappy, and just crisp. MY ONLY GRIPE is the S Pen can't take selfies since its not Bluetooth? So if you really like that, avoid the s25.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 3, 2026
Hey Ron H, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the enhanced display and processing power of your new device. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use for your selfies. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the money
on March 3, 2026
Posted by: Anonymous
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
The battery does not last long as promised. Also, the camera is not flush with the back of the phone. Finally the overall operation is lacking. I am disappointed in my purchase.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 3, 2026
Hi there Bworkman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. The intelligent battery design of your device should adjust to your consumption habits after a short period of usage, and you should feel the enhanced battery life. If this is not your experience, we have provided links to a few troubleshooting guides to help you do so manually at your convenience. We also recommend protective cases on all devices to help prevent damage from accidental bumps and drops that occur during usage. This can help give you the feel of the device you are seeking with the camera lenses being flush to the case. Lastly, we have provided a link to the Samsung Support Team to assist you through chat with any operational frustrations you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid cell phone
on February 26, 2026
Posted by: Stan
from Monument, CO
Expertise:Intermediate
Verified Purchase:Yes
Solid cell phone. Camera could be better and faster wireless charging could be MUCH faster.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 26, 2026
Hi there Stan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you discover the different camera settings and features for the best possible photos and videos. We have also shared a link to an article to help you maximize the charging speed. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone easy migration.
on February 26, 2026
Posted by: Anonymous
from Boise, ID
Expertise:Expert
Verified Purchase:Yes
Have been using Galaxy Ultra phones for 8 years. S25 this time. Love the prompt updates, great performance, wonderful battery life, and durabity. Was very happy with the seamless transition to the new phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 26, 2026
Hello there ChipOlsen, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the updated features, performance, and battery life of your new device, and that you found the transition to your new device to be so easy. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sleek design
on February 25, 2026
Posted by: Dru2029
Way better than all the phone competitors.. I highly recommend Samsung phones
Response from Samsung USBy R&R Team, February 27, 2026
Hi Dru2029, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are loving your device, and finding it so much better than others you have used in the past. Please, don't hesitate to reach out to us in the future any time you have questions or wish to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Get What You Want!
on February 24, 2026
Posted by: Billie
from Northeast, FL
Expertise:Intermediate
Verified Purchase:Yes
I was able to get the color I wanted with 1TB in memory. I could not get it from the cell phone store.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, February 25, 2026
Hey Billie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you were able to get the exact device and storage you wanted. We have provided links to resources to help you discover the full capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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