Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,970 Reviews)
Rating breakdown 26,970 reviews
5 Stars
23,166
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Brandon
Expertise:Expert
Verified Purchase:Yes
This is a way better upgrade than my old phone, really amazing quality and upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Michael
Verified Purchase:Yes
Nowhere near as easy an interface as my Motorola was. The number one need in s phone in my personal opinion.
Camera is terrible for nightime use with use of lighthouse I've ever seen. For this amount of money it's truly unreasonable. Extremely Bad on my specific phone.
Camera is terrible for nightime use with use of lighthouse I've ever seen. For this amount of money it's truly unreasonable. Extremely Bad on my specific phone.
Response from Samsung USBy R&R Team, March 10, 2026
Hello Michael, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different camera settings and features available on your device, especially capturing the best possible photos and videos in darker environments. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is a really good product, I enjoyed it.
on March 9, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] It's super handy for editing images, AI features, translating, and all that.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rosie
Verified Purchase:Yes
I wish I didn't change models. Very cumbersome when switching from a Samsung note model
Response from Samsung USBy R&R Team, March 10, 2026
Hey Rosie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a learning curve that can cause frustration as you adjust to the changes from one device to another. We have provided links to resources to help you discover the differences in your new device, align the settings to your preferences, and answer any questions you may have about your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The masterclass of Ai in a handy package
on March 9, 2026
Posted by: SamsungisLove
[This review was collected as part of a promotion.] So i shifted from a Chinese phone to a samsung flagship this is my first samsung device and wow it's been an amazing one the s25 ultra is just too good with the screen and anti reflection coating and especially the galaxy ai features it offers the nosie supression for videos is my best feature as I work in a loud environment waiting for the next update to drop soon and it be loaded with more features and with such a strong and capable chip it will easily handle it without skipping a beat
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on March 9, 2026
Posted by: Tatto1
[This review was collected as part of a promotion.] This phone is great.... the camera with lenses great ... the first time I use pencil and isitvis great....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone currently available, the battery pe
on March 9, 2026
Posted by: LUMBREMX
[This review was collected as part of a promotion.] I currently use my Samsung S25 Ultra phone to contact my family, work, and everything related to my personal life. I also have my Samsung Watch 7 Ultra, which is a great help at the gym. I also have the Buds 3 Pro headphones, which I use all day at work; they are the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best!
on March 9, 2026
Posted by: Ash08445
[This review was collected as part of a promotion.] I don't really use Galaxy AI specifically but I thoroughly enjoyed using this phone this whole year. It's been a great phone. I highly recommend
Value
5
Written by a customer while visiting Samsung US