Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,970 Reviews)
Rating breakdown 26,970 reviews
5 Stars
23,166
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
I actually really like it except for a few things
on March 12, 2026
Posted by: Babykakes420
[This review was collected as part of a promotion.] I do like my s25 ultra but the stylus could have been more durable and stays in spot where it's supposed to also I've noticed that on my back side of my phone it has a weak point cuz I noticed on the person's phone that I'm friends with has the s24 their phone is cracked almost in the same exact spot and made the same kind of pattern I guess you would have to say
Value
3
Response from Samsung USBy R&R Team, March 13, 2026
Hello, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to innovate our product line and provide the best possible experiences to our customers. We have provided a link to the Samsung Support Team to assist you if you are in need of a repair for your device, or you have questions about the features available. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love this device...
on March 12, 2026
Posted by: OG80SMOKEY
[This review was collected as part of a promotion.] I absolutely love my s25 ultra. Tha AI features are amazing and make everything I do simple fast and professional. I use it for making music tracks and writing lyrics. Taking photos are awesome especially being about to enhance them and remove unwanted background images... the connectivity to discover nearby devices and transfer stuff is out of this world. Plus I have a samsung galaxy watch 6 that is amazing also. Just wish I had a pair of samsung galaxy buds to go with it. I highly recommend anything samsung to any and everyone I know. I very happy and pleased with my devices...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung did it again!!!
on March 12, 2026
Posted by: LethalSniper
[This review was collected as part of a promotion.] I've been a Samsung fan boy for years, and for good reason. They are constantly improving. My note 4 was my all time favorite til I got a note 10 and saw the amazing improvements to the S-pen (the greatest stylus ever invented). The new galaxy AI deserves a mention as well, it's smooth and natural and supremely helpful. The note 10 has held the top spot in my heart for a few years until now. The S25 ultra has taken the top spot with its excessive battery life and insane gaming power it has thoroughly won me over. I love to play resource heavy multiplayer fps games and this phone gives me an unfair advantage over my opponents with its unparalleled detail and graphics processing they don't stand a chance. I keep my graphics maxed and I haven't overheated it yet. Samsung keep doing what you're doing <3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It great I love it
on March 12, 2026
Posted by: Bigdex
[This review was collected as part of a promotion.] I have a note 10 nv had anything else then they quite make notes n made the s25 Wythe pen
Value
3
Response from Samsung USBy R&R Team, March 13, 2026
Hi there Bigdex, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided links to resources to help you discover additional capabilities you may want to integrate in to your usage, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Battleship of a Phone
on March 12, 2026
Posted by: ArmyDeadpool
[This review was collected as part of a promotion.] I have had my Samsung 25 Ultra for a year now and have had almost every iteration of Notes that Samsung has made. While the removal of functions through the S Pen has been particularly upsetting, Samsung has truly delivered more pros than cons. From the Galaxy AI for my work to the ability to turn a dull photo into inspirational works of art. I'm an active dury service member and have had to replace my 25 Ultra Zero times because of the durability they put into this model. I had the Z Fold 4 before it and had to replace it 4 times because of my work. I've had nothing but great things to say about Samsung. I currently own four (4) Samsung TVs, three (3) Samsung sound bar, three (3) Samsung tablets and three (3) Samsung phones. I love to call myself a Samsung connoisseur because of how invested I am. I use my smart view feature to watch different videos and pictures on my TVs, I write papers on my phone and TV (sometimes). I've tested its capabilities and have created music while watching a YouTube simultaneously utilizing split screen and swapped to another split screen to text while watching Netflix. It even let me watch Disney with subtitles while I was playing videos I saved to my phone. Doing so made me have to charge my phone same day but I realized that it was due to my downloading over a thousand songs on Spotify in the background. The Samsung Galaxy S25 Ultra is built to last and has lasted despite my tests. Looking forward to what's to come with Samsung in the future!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is great, and fast and very responsive
on March 12, 2026
Posted by: GeneMac
[This review was collected as part of a promotion.] Galaxy AI has been very useful for many different tasks. I've used it for work and my personal life as well. Especially shopping for new items. It has aloud for a more broader range of ideas productivity. Galaxy AI has also made answering and declining calls so much more easier before. Especially now, I realized I no longer have to deal with Spam calls any more, cause it automatically detects it . It also helps with translation, making it easier to respond to non English speakers. Galaxy AI don't just utilizes the phone, it also utilizes the watch, camera and buds!!! Pretty much making everything seem less and easier to use! And the Galaxy AI features carry over to the tablets as well. It never misses a step. My S25 ultra has been the best phone I ever experienced, and will definitely continue to use Samsung products in the future. Hoping the next generation Laptops , get the same experience as my phone, making the ecosystem even better, and much more easier to use!. I would also like for the new TVs, if they don't already have it. But I would love for the TVs to be as intergraded as well if that's possible!! But overall My S25 ultra and Galaxy AI is a 10/10 for me. I think it only goes up from here!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I ❤️ my phone
on March 12, 2026
Posted by: Friendlee
[This review was collected as part of a promotion.] I do wish there were "Old" people classes so I could learn Galaxy AI functions. This is the only phone I have ever had because the other phone companies can't seem to read my face or fingerprints. I enjoy the stylus for being able to pinpoint things. I love the weight, or the lack of weight. I have arthritis and I have no problem holding the phone in my hand. My only complaint is the lack of Samsung low profile or non-black cases made for this series of phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra Has is the BEST and MOST ADVANCED AI
on March 12, 2026
Posted by: TheHandyPanda
[This review was collected as part of a promotion.] The S25 Ultra is not only sleek and slim in design, it also still carries the Stylus Pen for those business owners constantly on-the-go. It has the most ADVANCED Galaxy AI features using Gemini as your AI Assitant. You want to know the answer to the most random of questions, dont worry...Gemini has got your back!
Not only can Gemini aid you better with everyday tasks, its AI features help make it your very own personal therapist. Are you struggling at home in your marriage and dont feel comfortable talking to a family member or even friend due to it putting everyday people in your personal business? Or maybe they seem to give you the wrong advice or a biased opinion. Not Gemini, it will give you great advice with an unbiased opinion because it doesnt know any more then the information you give it. 1 great feature is it will save your chat history, each chat individually. Making it easy to pick up any conversation right where you left off. Galaxy AI memory ability is superb above all others down to remembering every tiny little detail.
The S25 Ultra battery life last the longest then any other Samsung device to date in my opinion and surpasses its competitors
Let's not forget the S25 Ultra multi cameras, the megapixel unlike any other making it virtually impossible to miss those candid moments.
You want the best of every necessary feature and Galaxy AI compacted into 1 phone? Then grab your Samsung S25 and meet your new best friend!
The S25 Ultra battery life last the longest then any other Samsung device to date in my opinion and surpasses its competitors
Let's not forget the S25 Ultra multi cameras, the megapixel unlike any other making it virtually impossible to miss those candid moments.
You want the best of every necessary feature and Galaxy AI compacted into 1 phone? Then grab your Samsung S25 and meet your new best friend!
Value
5
Written by a customer while visiting Samsung US