Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,972 Reviews)
Rating breakdown 23,972 reviews
5 Stars
20,566
4 Stars
2,635
3 Stars
453
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,131 out of
1,318)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Great but... no air comands
on November 21, 2025
Posted by: Najla
from Garland, tx
Expertise:Expert
I love this new phone, but its lack of spen air comands >:(
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about this product it is amazing!!
on November 23, 2025
Posted by: Rollin
[This review was collected as part of a promotion.] Ai is great hasn't ever let me down love it. This is by far the best phone I have ever owned
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
samsung galaxy s 25 is an awesome powerful phone
on December 7, 2025
Posted by: sonny090812
[This review was collected as part of a promotion.] I love my Samsung Galaxy s25. It the best most powerful device I have used. I use it everyday and everywhere. It becomes a great tool in life. It makes my life a whole lot easier. I use it for streaming, taking photos, capturing videos and editing them and uploafing them to social media. Its clear and colorful display makes my content creation a lot more effectiove and efficient. Its Galaxy AI supports my creativity. I just draw something on the picture and it generates an awesome image. Its a game changer. I also use my phone for entertainment and gaming. Watching movies with it is so pleasant that I barely use other devices. Images are clear and the sound are captivating. I also dont have problems with fluidity. I use my phone at work too. It helps me with research and location. Its powerful that I never encountered glitch or slow down. Its really helpful with dealing with high demand and quick transtion environment. I use my samsung galaxy s25 with sports too. I use it to take videos and photos while watching sports competitions. I also use it to film me as i play basketball. I love my samsung phone and i will never go back to my previous phone. Samsung once again proved it innovative, reliable and inspiring. It will continue to dominate the market as it paves the way to the future. Samsung is a game changer and will be one for the future to come.
Value
5
Written by a customer while visiting Samsung US
Posted by: Debo
Verified Purchase:Yes
A Powerhouse, Super Phone! Solid, Fast, The Camera is Amazing! This is the Best Device Out!
Response from Samsung USBy R&R Team, February 18, 2026
Hi there Debo, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving this new device, and finding it to be the best you've ever had. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 20, 2026
Posted by: Axax2p
[This review was collected as part of a promotion.] Loving the phone, lots of features, definitely enjoying the galaxy ai, of the device automatically optimizing it for whatever task I'm doing be that movies writing reading or even giving this review
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra Review: Samsung’s Smartest and Mo
on May 7, 2025
Posted by: Hashupic
The Samsung Galaxy S25 Ultra stands as Samsung's flagship for 2025, blending cutting-edge hardware with advanced AI features. Here's an in-depth look at its performance, design, and capabilities.
Response from Samsung USBy R&R Team, May 7, 2025
Hi there Hashupic, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the usage of your new phone, and are finding so many amazing features of Galaxy AI to use every day. We have provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great future
on July 22, 2025
Posted by: Elonmusk
from West Africa
Expertise:Beginner
Thanks to Samsung for all time help and support love it
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Siva
from Texas
Expertise:Expert
Verified Purchase:Yes
I have had several smart phones with the IP rating 68, my Samsung s25 ultra has the same rating but it stopped working when it fell into the kitchen sink, it was there for less than a minute
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hi there Siva, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a device that is not operating as intended or expected. Often times when a device is damaged through exposure to water it is also exposed to additional debris, minerals, or materials in the water that are causing the damage to your device. We have provided a link to the Samsung Support Team to assist you with any and all options available to you for a resolution with this experience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US