Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,971 Reviews)
Rating breakdown 23,971 reviews
5 Stars
20,565
4 Stars
2,635
3 Stars
453
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,131 out of
1,318)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Awesome phone
on April 22, 2026
Posted by: Pinkgirl
[This review was collected as part of a promotion.] The Galaxy AI features are actually useful (finally). From helping rewrite messages to live translations and daily “Now Brief” updates, it feels like having a personal assistant built into your phone.
Streaming is AMAZING — the display is super bright, sharp, and smooth. Watching Netflix or YouTube in HDR looks incredible, and the sound is loud and clear without needing headphones.
Gaming? No lag, no overheating, just smooth performance. The graphics are crisp and the 120Hz display makes everything feel fast and responsive.
Watching movies on this phone feels like a mini theater. The screen is huge, colors are vibrant, and the black levels are deep — perfect for late-night binge sessions.
Battery easily lasts all day, even with heavy use, and fast charging gets you back up quickly.
Overall, the S25 Ultra is a powerhouse. Whether you’re into streaming, gaming, or just want a phone that does everything well — this one delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with a few q to rk
on April 24, 2026
Posted by: Barczak
[This review was collected as part of a promotion.] Better battery and the beta test has left me unable to use my nfc and Google pay.
The old pen that you could use to take pictures needs to come back and the camera needs to be more responsive.
The shutter lags and doesn't focus properly
The shutter lags and doesn't focus properly
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
AI has much more capability than I had expected
on April 24, 2026
Posted by: GREENSPACEONE
[This review was collected as part of a promotion.] Galaxy AI is much more capable than I had expected it to be.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything checks out
on April 25, 2026
Posted by: Mishelmarie
[This review was collected as part of a promotion.] I use my device for personal and business. I use it for EVERYTHING!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is exceptional!
on April 25, 2026
Posted by: ultrasteady
[This review was collected as part of a promotion.] I've fallen head over heels for the Galaxy AI features in this phone. The Galaxy S25 ultra in my experience with phones, top of the line! The screen size is perfect for my eyes. From day 1 the features have been exceptional, and they've only gotten better with most updates! I've been a Galaxy fan since the very first 1 came out! I bought a Note 10 I think and have upgraded once a year to either Galaxy's latest Note or now galaxy's Ultra. I used the S22 Ultra, S23 Ultra, S24 Ultra, and am currently using an S25 ultra. I decided to start upgrading after 2 years instead of 1, due to the very reliable nature of the phones themselves. Its like they never get old! I do wish they would make better cases for the Ultra's. Most years I buy an otter box defender series. I dislike that it hides the colors of the phone and its bulkyness. The otter box defender series does not come in any color but black.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very Sigma phone
on October 31, 2025
Posted by: Sigma7
[This review was collected as part of a promotion.] Very Sigma phone. Tuff in Ohio. Ohio final boss would be proud.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Meh
on April 15, 2025
Posted by: Tony
Phone is fine, camera is great. Color palettes are weirdly Easter pastels, CAN NOT set custom notification tones, all presets are obnoxious.
Response from Samsung USBy R&R Team, April 15, 2025
Hey Tony, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the camera and features of your device. We have provided a link to the full device manual to assist you with the customization and display settings of your device. We have also shared a linkt o the Samsung Support Team if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
This product is reliable, has a small screen.
on February 8, 2025
Posted by: Xavier
[This review was collected as part of a promotion.] I request a picture or a search or a AI request and my device responded promptly, the screen should be bigger.
Value
4
Written by a customer while visiting Samsung US