Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,159 Reviews)
Rating breakdown 27,159 reviews
5 Stars
23,286
4 Stars
3,009
3 Stars
527
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great featurs, easy to use, very good camera
on November 10, 2025
Posted by: Rivera
[This review was collected as part of a promotion.] I use it for work, presentation, gaming, streaming, calling texting I do everithing with mi phone. Great cellphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Battery, Great Performance!
on November 29, 2025
Posted by: GarntGG
[This review was collected as part of a promotion.] The Galaxy AI has been incredible. it allows me to edit photos and complete everyday tasks with the built-in hybrid assistant. It combines Google's knowledge, with Bixby's task management and makes and awesome experience. The pen is really great, though I wish it still had Bluetooth, and the phone feels a little incomplete without it. Great phone would buy again!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 29, 2025
Posted by: Massilb
[This review was collected as part of a promotion.] The Galaxy AI is very responsive and the phone is fast as heck.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product is a complete game changer
on December 7, 2025
Posted by: Thren0dy
[This review was collected as part of a promotion.] This phone has truly been exceptional. While some may find the price to be on the higher side, it certainly delivers excellent value. The battery life is impressive, and the camera quality is, in my opinion, the finest I've encountered on a smartphone. The integrated Galaxy AI features have also proven to be remarkably helpful, and the level of customization available with this device is unparalleled in my experience. I would wholeheartedly recommend it to individuals seeking a worthwhile investment in a high-quality phone that promises lasting performance.
Value
5
Written by a customer while visiting Samsung US
Posted by: BigHunch_69
Expertise:Expert
Verified Purchase:Yes
GO FOR IT!! This phone is amazing, its very smooth and the qualities are great. Got mine brand new as expect not a scratch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone but for me battery sucks, light user
on December 23, 2025
Posted by: nick
from usa
Expertise:Expert
This phone is incredibly well-designed, but I’m puzzled by its poor battery life. While other reviewers claim it lasts longer, mine doesn’t, even though I’m a very light user.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Done with samsung
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Lost several files and pictures during setup. Then trade in was denied. This is my last samsung item and want to return this over expensive phone
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the Samsung Support Team to assist you with the pictures and files that were lost during your transfer from your previous device. They can also assist you with any additional frustrations, and offer any and all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
Ok, but not what I expected for the high price.
on December 28, 2025
Posted by: Rick
from USA
Expertise:Intermediate
Verified Purchase:Yes
As a phone its fine, but there are several things that keep this from being a really useful tool. First, the battery. It's too small for a flagship phone. For a heavy user, it needs to be charged every day and sometimes more than once a day. Annoying.
Second, the UI nees lots of work. There are too many settings, too many options, and not all of them work the way they are supposed to. Maybe they do for engineers, but for the rest of us, not so much.
I can't get rid of the annoying text message floating dot that when used gives a smaller sized text window which is annoying too. Using voice for messages results in lots of mistakes and every time I use punctuation it spells it out instead of putting it in, and the mike has to be started again. Using the pen is not convenient because the writing area is tiny and there are lots of mistakes making it functionally useless. The alarm sound still won't change so I am stuck with another annoying sound every morning. There are several other annoying items but this should suffice for a review.
Had I known all this before I would pick a different phone, but now its too late to change it.
My advice is buy a different phone unless you really know how everything works and are willing to put up with things that won't work the way you expect.
No, I would not recommend this to a friend.
Features
3
Performance
3
Value
2
Response from Samsung USBy R&R Team, December 29, 2025
Hey Rick, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can feel overwhelming with all of the different features and capabilities. We have provided a link to the complete manual for your device to help you with the capabilities and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions or your device is not operating as expected. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US