Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,892 Reviews)
Rating breakdown 26,892 reviews
5 Stars
23,067
4 Stars
2,967
3 Stars
521
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Samsung S25 Ultra
on June 29, 2026
Posted by: Briannemm
[This review was collected as part of a promotion.] Great phone for the price. Great camera. Great apps. Very easy to maneuver and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Descent phone with a frustrating input when typing
on June 29, 2026
Posted by: watusi6969
[This review was collected as part of a promotion.] Its a decent phone. The only thing that bothers me is the errors when you type. Letters are not registering right so I have to delete back to correct the spelling. My old FE S20 had a much better input than this S25. Other than that its a decent phone.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hello Watusi6969, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the display of your device not responding as intended. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Owed it for years
on June 29, 2026
Posted by: YaxHeartless1
[This review was collected as part of a promotion.] Its a great phone,ai is such a great tool to use,.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has a great camera
on June 29, 2026
Posted by: Roberta
[This review was collected as part of a promotion.] This phone is like having a miniature computer in your hand. The AI is insane it helps with daily life including emails text even travel. When traveling if you need to add a stop just tell the AI to add it and boom it maps out the best route. The picture identifier is so helpful. Not use if something is poisonous just take a picture and find out. I plan on keeping this phone for a long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 29, 2026
Posted by: Punx3579
[This review was collected as part of a promotion.] This phone is a powerhouse. Galaxy ai makes the day easier when out shopping or taking amazing pictures. The battery life on the phone makes it great for all day usage, playing games, streaming movies, or scrolling through social media.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has exceeded my expectations!
on June 29, 2026
Posted by: NinjaMedic
[This review was collected as part of a promotion.] The AI on my phone is amazing and I could not be more pleased. It has super fast response time and transitions from one app to the next without any hesitation or lag. The photos that I am able to take are top notch! I love my Samsung 25 ultra and Galaxy AI!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone overall
on June 29, 2026
Posted by: Pippa1
[This review was collected as part of a promotion.] Easy to use but screen is easy to Crack at corners. Galaxy AI is great for giving overviews thay keep you from going down the rabbit hole.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 Ultra is a great cell phone!
on June 29, 2026
Posted by: Galaxygirl
[This review was collected as part of a promotion.] the Galaxy s25 Ultra is a great cell phone it's strong, smart and durable with great features like camera updates and AI capability.
Value
5
Written by a customer while visiting Samsung US