Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,074 Reviews)
Rating breakdown 27,074 reviews
5 Stars
23,225
4 Stars
2,988
3 Stars
524
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
S25 Ultra Phone
on June 29, 2026
Posted by: Letmeupgradeyou2
[This review was collected as part of a promotion.] I love the phone!!! I wish I could upgrade to a S26 Ultra, but I still love the phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 29, 2026
Posted by: Guccgam
[This review was collected as part of a promotion.] The galaxy ai is great, the phoenix has a nice sleek design
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product works fine
on June 29, 2026
Posted by: Mildav
[This review was collected as part of a promotion.] Everything is fine except when I uplodad media to social media.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hey Mildav, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expecations or functioning as intended. We have provided a link to a troubleshooting guide to help you with the apps not operating as intended. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on June 29, 2026
Posted by: dayna000
[This review was collected as part of a promotion.] I would be lost without this phone. I use the AI features everyday for searching, ideas, problem solving, etc. The phone is very fast and the pictures are amazing. One of the reasons I picked this phone was the camera. It can't be beat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best features and price its a powerhouse
on June 29, 2026
Posted by: REALHELL
[This review was collected as part of a promotion.] I love the new Galaxy AI features its added all new life to my already awesome device and Samsung is the flagship of all devices nothing comes close I own ear buds tablets gaming smart monitor phones etc God bless Samsung and their Team.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 29, 2026
Posted by: Guccgam
[This review was collected as part of a promotion.] The galaxy ai is great, the phoenix has a nice sleek design
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for pictures, videos and streams
on June 29, 2026
Posted by: Tiolca123
[This review was collected as part of a promotion.] I use my Samsung a lot for work, for all my emails, pictures and network event.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Premium quality and great performance!
on June 29, 2026
Posted by: Rabdullah
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra for about a year, and I can confidently say it has been one of the best smartphones I've ever owned. Even after daily use, it still feels as fast and responsive as it did when I first took it out of the box. Apps launch quickly, multitasking is effortless, and I haven't noticed any significant slowdowns.
The display continues to be one of my favorite features. It's bright, incredibly sharp, and the colors look beautiful whether I'm watching videos, reading, or browsing social media. The smooth refresh rate makes everything feel premium.
The camera has been consistently impressive. I use it almost every day, and it captures clear, detailed photos in all kinds of lighting. The zoom is excellent, and the video quality is outstanding with great stabilization. Friends and family often compliment the pictures I take with this phone.
Battery life has remained surprisingly strong after a year. It easily gets me through a full day of normal use, and the fast charging makes it easy to top up whenever needed. Samsung's regular software updates have also kept the phone secure while adding useful features and improvements.
The build quality is exceptional. Despite carrying it every day, it still looks and feels like a premium device. The S Pen has also become more useful than I expected for taking notes, editing photos, and signing documents.
Overall, the Galaxy S25 Ultra has exceeded my expectations.
The display continues to be one of my favorite features. It's bright, incredibly sharp, and the colors look beautiful whether I'm watching videos, reading, or browsing social media. The smooth refresh rate makes everything feel premium.
The camera has been consistently impressive. I use it almost every day, and it captures clear, detailed photos in all kinds of lighting. The zoom is excellent, and the video quality is outstanding with great stabilization. Friends and family often compliment the pictures I take with this phone.
Battery life has remained surprisingly strong after a year. It easily gets me through a full day of normal use, and the fast charging makes it easy to top up whenever needed. Samsung's regular software updates have also kept the phone secure while adding useful features and improvements.
The build quality is exceptional. Despite carrying it every day, it still looks and feels like a premium device. The S Pen has also become more useful than I expected for taking notes, editing photos, and signing documents.
Overall, the Galaxy S25 Ultra has exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US