Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,074 Reviews)
Rating breakdown 27,074 reviews
5 Stars
23,225
4 Stars
2,988
3 Stars
524
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Love the features, battery and camera!
on June 18, 2026
Posted by: Vyxzia
[This review was collected as part of a promotion.] I'm so happy I switched from a different brand to Samsung! It has so many more features that I actually use and many people ask me about the features! I like to use the Galaxy AI feature to fix up my photos after I take them like blemeshes or people in the background! The camera is amazing, clear and has amazing zoom. And I love how much I can customize my phone, I get complimented so often about how cute my themes are! The battery lasts so long and it charges so fast! I usually allow my battery to charge over night and it never dies on me during the day! I watch a lot of videos on my phone so I love that I have a lot of watch time without having to hook up my phone to the charger constantly! Amazing phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S25 ultra review
on June 18, 2026
Posted by: S25ultraoneworld
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a decent phone, but it hasn't lived up to the expectations I had—especially considering the price.
Coming from a RedMagic 10 Pro phone, the S25 Ultra actually feels slower in day-to-day use. I still notice occasional lag and stuttering in One UI, which is disappointing for a flagship that costs this much.
The 5,000 mAh battery is also smaller than what I was used to, so I find myself charging it more often. Battery life isn't bad, but it's nothing exceptional, especially if you're a power user.
The cameras, display, software support, and overall build quality are excellent, but the overall experience doesn't feel as smooth or as fast as I expected from Samsung's top-tier phone.
Would I buy it again? Probably, but only after lowering my expectations and not paying full price for the phone. It's a good flagship, just not one that justifies its exorbitant price tag. At full retail, I don't think the value is there.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hey there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality or quality. We have provided links to resources to help you maximize the speed and responsiveness of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further any time you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
nice phone but connection problems
on June 18, 2026
Posted by: Jim111
[This review was collected as part of a promotion.] Overall it is but a good experience. But the Bluetooth is not connect with all the Bluetooth devices in my home and although it is very fast with Wi-Fi, 5G is quite unresponsive. I'm trying to find a way to drop back to 4G. so far I have been unable to do so. I have not used Samsung AI would have to say about that.
The lack of an SD card slot has been frustration. I'm almost sorry I bought the new phone without that ability I hope Samsung will add it back in succeeding versions.
The lack of an SD card slot has been frustration. I'm almost sorry I bought the new phone without that ability I hope Samsung will add it back in succeeding versions.
I'm not used Samsung AI so I am unable to comment about that.
On for personal and business. I use it to keep records and access the internet.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hey Jim111, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are struggling to connect your device to your favorite Bluetooth devices, and we would love to assist you with this experience, as well as the 5G connection you mention. We have provided links to troubleshooting guides for your convenience, and also to the Samsung Support Team to offer their additional expertise if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fast processing speed and excellent camera
on June 18, 2026
Posted by: Guitarkar
[This review was collected as part of a promotion.] Used for daily personal use - phone calls, texting, etc. For AI the main app is Gemini. Photo quality is much better than expected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery overheat and charging issues
on June 18, 2026
Posted by: LoveMyPhone
[This review was collected as part of a promotion.] Phone has battery issues, inability to charge, and overheating.
Value
1
Response from Samsung USBy R&R Team, June 22, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not functioning as intended or expected. We have provided links to articles to help you with the temperature and charging of your device. We have also provided a link to the Samsung Support Team to assis tyou further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this device!
on June 18, 2026
Posted by: Cookie
[This review was collected as part of a promotion.] I love my galaxy s25 ultra. Camera features is so cool! I take lots of moon pictures now! The size is perfect. Battery life is awesome. I play many games and have no problems . The stylus is also awesome. But I mainly use this for taking pictures! Galaxy AI is very interesting but a cool feature!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone 📱 is great and has great features
on June 18, 2026
Posted by: DogMomThreeFurBalls
[This review was collected as part of a promotion.] Love the easy use of the phone, great features, plenty of space for holding pictures, videos, and whatever other documents you may need to store, takes awesome pics, has great audio, battery 🔋 last long time, I never have ran out of battery 🔋 last all day, and I play games, n text, stream FB, n Instagram, but I'm not a crazy social media buff, but I do love my Samsung phone, love the Samsung products, great products, highly recommend,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
L🖤V My Phone
on June 18, 2026
Posted by: BIGDON
[This review was collected as part of a promotion.] The camera is unbelievable!!! And the 1 TERABYTE gives me unlimited possibilities😬
Value
5
Written by a customer while visiting Samsung US