Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,119 Reviews)
Rating breakdown 27,119 reviews
5 Stars
23,257
4 Stars
2,999
3 Stars
526
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
I like the new ui but..
on June 10, 2026
Posted by: Midnight
[This review was collected as part of a promotion.] I love it but I do miss the luxury look of the camera rings the s24 ultra had.
The ai call features are a definite game changer tho! As a college student when I'm in class and the phone rings I sent them the person calling straight to text call to see if its important without disturbing anyone!
The air drop update I love! I can now share my videos and photos with anyone!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone!
on June 10, 2026
Posted by: BrattyBish
[This review was collected as part of a promotion.] I use Galaxy Ai daily it's so helpful.... there are so many great features to this phone! I've had it for over 2 years now and haven't had a single problem with it. I cook a lot soup the clock and time functions are used all the time they are always reliable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The s25 ultra is a very reliable, powerful, pocket
on June 10, 2026
Posted by: Russtoflin
[This review was collected as part of a promotion.] Excellent reliable repeatable performance with convenient updates and apps to handle every aspect of everyday life. The AI is a great partner to have with all the right answers always within seconds away.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Samsung experience
on June 10, 2026
Posted by: SamsungElder
[This review was collected as part of a promotion.] My Samsung phone has great features that help me with a lot of my different challenges throughout my life. The routines and modes I can set up like bedtime. Also "SAMSUNG AI" is a great feature that continually helps me find and create a variety of of opportunities. The Emergency section I truly love and trust with my medical and the ability to contact 911 and/or my Emergency contacts I've set up in my previous Samsung phone and it carried over to new one with no trouble at all. And with "Samsung AI" the longer I use it the easier it seems to do anything for me and inform me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone
on June 10, 2026
Posted by: Germul
[This review was collected as part of a promotion.] The phone works really fine. Galaxy AI Is a great assitence
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always great!
on June 10, 2026
Posted by: WauliWalltaps
[This review was collected as part of a promotion.] Galaxy AI is very helpful and smooth. I had the last 3 generations of phones and they have all been great. Every upgrade feels worth it and is always a seamless transition.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Performs exceptionally well
on June 10, 2026
Posted by: LexiEve93
[This review was collected as part of a promotion.] The galaxy AI feature is helpful for searches and for a number of tasks in photo and image editing.
The battery life is much better than my previous S23.
Ive had no issues with this phone to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Looks great, but....
on June 10, 2026
Posted by: 01MiMi
[This review was collected as part of a promotion.] I use my Galaxy for everyday personal uses. I have used the Ai capabilities as well. My scoring is based on the camera, could be better, previous model the photos were brilliant, I find this model lacking. The battery life could be improved, as I find myself charging my phone regularly and I don't watch TV, Stream or play games on the phone. So go figure?
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hey there 01MiMi, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the lasting battery life and camera quality of your device is to you every day. We have provided links to troubleshooting guides to assist you with these experiences at your convenience. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US