Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,988 Reviews)
Rating breakdown 28,988 reviews
5 Stars
24,841
4 Stars
3,242
3 Stars
561
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
This is a downgrade to the previous version
on February 20, 2025
Posted by: BigTej
Expertise:Intermediate
I am totally disappointed. Why will they remove a major reason most people get the ultra. What is the benefit of a pen without a Bluetooth. Did you even conduct a market research before deciding to remove this feature. I should have not bought this phone 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R Team, February 21, 2025
Hey BigTej, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the functionality of your device can cause frustration as you discover ways to integrate them in to your usage. We have provided a link to an article to help you with the new S Pen capabilities. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can use to control features like your camera. We have also shared a link to the Samsung Support Team if you ever wish for assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing but missing Spen Bluetooth & curved edges.
on February 20, 2025
Posted by: IloveUltras
[This review was collected as part of a promotion.] My title says it all. The cellphone is amazing. Is lighter, better software and hardware. Way faster and brighter screen. It is just better at everything compared to it's predecessors. BUT, I do miss the S Pen's Bluetooth capability. I used to use it a lot for pictures and the fact that the edges were curved allowed me to use the gestures in my phone (go back and the side panel) in an easier way. Also it was more comfortable to have in my hand. That been said. Everybody should focus on the positive with is 95% of the upgrades. Thanks Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best ever
on February 20, 2025
Posted by: Galax1
[This review was collected as part of a promotion.] This phone is excellent. The fastest with the best sceen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone with the features you need
on February 20, 2025
Posted by: Davex30
[This review was collected as part of a promotion.] The ultimate phone for your everyday needs. Seamless actions across all apps, excellent performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smoothest ,fastest and clearest
on February 19, 2025
Posted by: Kichimbi
[This review was collected as part of a promotion.] Upgrading from s20 ultra to s25 ultra feels like one amazing experience. The seamless transition between apps and the clearity and anti glare screen is amazing. The phone is fast and more techy. It is a day to day assistant and it provides great tutorial.
I indeed love the upgrade. It's amazing
I indeed love the upgrade. It's amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 19, 2025
Posted by: Lovelyshop
from Bay point
Expertise:Expert
The best! I liked very much Samsung, I love you!!!!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Totally Love it
on February 19, 2025
Posted by: GalaxyThiccPro
[This review was collected as part of a promotion.] Love my new 25ultra.
As a Galaxy fan i notice the upgrades to this device. Totally love the new camera
And the new display features.
And cant forget about the now brief button and how easy it is to customize to your like.
Overall I love my new phone
Perfect combination with my new buds and Galaxy watch.
As a Galaxy fan i notice the upgrades to this device. Totally love the new camera
And the new display features.
And cant forget about the now brief button and how easy it is to customize to your like.
Overall I love my new phone
Perfect combination with my new buds and Galaxy watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrades
on February 19, 2025
Posted by: Thomas
[This review was collected as part of a promotion.] Upgraded from a s21 ultra big difference. Easy to transfer from my old phone to my new phone. Love the translation feature. Have been using it for work . Love having S pen back in the phone. Very easy to go between apps with a quick swipe.
Value
5
Written by a customer while visiting Samsung US