Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,155 Reviews)
Rating breakdown 27,155 reviews
5 Stars
23,282
4 Stars
3,009
3 Stars
527
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
More productivity
on June 30, 2026
Posted by: LoveMyGalaxy25
[This review was collected as part of a promotion.] I have used my Galaxy 25 Ultra for both personal and business reasons and since I've begun using the Galaxy Ultra 25 I've gotten more done. My productivity has soared. Now with the addition of Galaxy AI I have gotten even more done in a shorted period of time. This has allowed me greater productivity and more time to spend with the family, especially the grandkids.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on July 3, 2026
Posted by: Retired
[This review was collected as part of a promotion.] Great screen clarity when streaming. Excellent battery life. Tons of features. I have really enjoyed using this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Have switch to Galaxy and never look back since.
on July 4, 2026
Posted by: BuleFalcon
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers top-tier performance, a stunning display, outstanding cameras, and excellent battery life. The S Pen remains a standout feature for productivity, while Galaxy AI adds useful everyday tools. It's expensive, but if you want one of the best Android phone i had , the S25 Ultra is a premium choice that's built to impress.
My favorite is the s pen it writes naturally, making note-taking, sketching, document editing, and precise photo editing much easier than using a finger. It's perfect for signing PDFs, highlighting text, and navigating with accuracy. While it sucks no longer includes Bluetooth remote features (that i will miss) i just can't have phone without it. Also Galaxy AI is honestly one of the features I use more than would have thought. At first I thought it was just another marketing gimmick, but it's actually pretty helpful. I use it to clean up pictures, summarize long notes, rewrite messages when I can't find the right words, and search for things on my phone without digging through a bunch of menus. It's one of those features you don't think you need until you have it, and now I'd definitely miss it if it was gone. In conclusion I have used Galaxy phones for about six years and in next month going to upgrade to the 26 ultra and I don't see myself switching to a different brand in near or far future.
My favorite is the s pen it writes naturally, making note-taking, sketching, document editing, and precise photo editing much easier than using a finger. It's perfect for signing PDFs, highlighting text, and navigating with accuracy. While it sucks no longer includes Bluetooth remote features (that i will miss) i just can't have phone without it. Also Galaxy AI is honestly one of the features I use more than would have thought. At first I thought it was just another marketing gimmick, but it's actually pretty helpful. I use it to clean up pictures, summarize long notes, rewrite messages when I can't find the right words, and search for things on my phone without digging through a bunch of menus. It's one of those features you don't think you need until you have it, and now I'd definitely miss it if it was gone. In conclusion I have used Galaxy phones for about six years and in next month going to upgrade to the 26 ultra and I don't see myself switching to a different brand in near or far future.
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Gbarnes
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
I love this phone! It works great and I love the stylus
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Gbarnes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this new phone, and that you are loving the usage of the accessories like the S Pen as well. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Jimbo
from N.j
Expertise:Intermediate
Verified Purchase:Yes
The battery only lasts about 8 hours before it's down to 10%, my s24 you stole from me would last all
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, February 17, 2026
Hi there Jimbo, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the lasting battery life of your device is to you every day, and the intelligent battery life of your device is designed to adjust to your consumption after a short period of usage, and maximize automatically. If this is not your experience, we have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone of 2025
on February 28, 2025
Posted by: Lovebirds
[This review was collected as part of a promotion.] The seamless actions across apps streamline workflows, allowing for effortless transitions between different platforms. Now Brief provides a convenient way to quickly jot down thoughts and ideas. The innovative Audio Eraser tool lets you refine recordings by removing unwanted background noise. These combined features offer a significant boost in productivity and creativity. Such enhancements make for a truly worthwhile user experience. The smooth texture feels luxurious against the skin. Its lightweight design minimizes strain during extended use. This allows for a more enjoyable and comfortable experience. You'll appreciate the ergonomic design during prolonged periods of activity. It's a perfect blend of form and function.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ray D
from Miami
Expertise:Intermediate
Verified Purchase:Yes
The battery life is horrible. For the price of the unit I would have expected more by year 2025! Considering other options moving forward. Thats a lot for me to say since I've a loyal customer for 15 years plus. By the time I get home around 3:30PM 30 to 40% battery with moderate use, I will not make it through the entire day.
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Ray D, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every day. We have provided links to a few troubleshooting guides to assist you in maximizing the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US