Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(25,369 Reviews)
Rating breakdown 25,369 reviews
5 Stars
21,773
4 Stars
2,789
3 Stars
483
2 Stars
150
1 Star
174
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
I Expected More.
on May 25, 2026
Posted by: Tom123
[This review was collected as part of a promotion.] I have had Samsung phones all the way back to the very first Galaxy. The Samsung Galaxy with the 2Gb chip that had Avatar on it was my first smartphone. I've had a phone with S pen all the way back to the S20 Ultra. I do like my S25 Ultra. I only give 3 stars because the updates have messed with my settings over the 18 months or so. When I push the volume down button all the way, the phone stays in vibrate. In order to mute it completely for sleep time, I have to do a 5 touch process using settings. My battery life with its notification bar icon is erratic and often unreliable. This seems to have become worse since the advent of the S 26 series. This S 25 Ultra is the first phone that I've used to access Galaxy AI. In fact, I've never used any AI until the last 4 months or so. I have found Galaxy AI to be very helpful for researching information. I am using Galaxy AI more frequently every day. Thank you for your attention. Have a good day.
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung fan 4 life
on May 25, 2026
Posted by: Bryant
[This review was collected as part of a promotion.] As with all samsung flagship phones my s25 ultra is perfecect with seamless ai intergation, awesome camera, powerful processor. It delivers what's promised
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and good quality build.
on May 25, 2026
Posted by: Kdubya
[This review was collected as part of a promotion.] Great product. Quality build and very easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flexible, attractive, simply the best ever
on May 25, 2026
Posted by: Oluseye
[This review was collected as part of a promotion.] It's a very durable and excellent phone.
Very handy and easy to access.
It's a touch of class
Very handy and easy to access.
It's a touch of class
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for editing pictures
on May 25, 2026
Posted by: Sawbuck
[This review was collected as part of a promotion.] I use my Samsung phone exclusively. It is my home phone, my cell phone, my game device, my news source, weather notification, and my camera. In other words, I use it daily for most everything I do. And,it's great to answer my questions. I just say "hey Google" and ask away!
I particularly like using AI when I take pictures and need to edit them. I can remove objects or use the AI features to touch up rough spots. I'm anxious for future updates with more features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Slow, slow, slow.
on May 25, 2026
Posted by: S25UltraLemon
[This review was collected as part of a promotion.] Thanks to Galaxy AI, this is the slowest phone I've had in years.
The battery drains faster than the S24 Ultra.
The stylus fell out and the phone is ALWAYS looking for it. In 12+ models starting with the Note, the stylus has never just fell out on its own.
Pictures are blurry, yes the lenses are clean, the protective case used has a sliding lense cover.
Ill be trading this in asap.
The battery drains faster than the S24 Ultra.
The stylus fell out and the phone is ALWAYS looking for it. In 12+ models starting with the Note, the stylus has never just fell out on its own.
Pictures are blurry, yes the lenses are clean, the protective case used has a sliding lense cover.
Ill be trading this in asap.
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
This device can help you
on May 25, 2026
Posted by: Shawan
[This review was collected as part of a promotion.] This device has helped me with formatting a two week notice to assisting me in my new career.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the cameras and the stylus
on May 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my phone for everything everyday from work apps which I use like 8 different apps for work , to games like clash of clans and summoners war , I've been really happy with the storage space and how many apps I can have and still not overload storage space I like to stream on long road trips series like star trek and star gate and it runs all of those streaming apps really well however even when I got the phone it was suppose to have really good battery life and whole it does put perform every other device I've ever had it still doesn't last a full work day of use for my work apps 8 hours without being really low on battery at the end of the day
Value
4
Written by a customer while visiting Samsung US