Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,980 Reviews)
Rating breakdown 28,980 reviews
5 Stars
24,835
4 Stars
3,241
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Phone calling has issues!!
on March 10, 2025
Posted by: Not2Happy
[This review was collected as part of a promotion.] The phone itself is great, but the phone feature is horrible. No matter if a make a call or a call comes in, it's like a reverberation, cut-out, or echo sound. Checked with my phone provider and nothing seems to be a problem on that end. Will contact Samsung directly.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hi there Not2Happy, thank you for sharing your experience with your Samsung Galaxy S25 Ultra. We completely understand that your phone calls are important to you every day. We have provided a link to the Samsung Support Team for your convenience. You can work with our team of experts directly through chat to help determine where this occurance may be stemming from and work towards a resolution with you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S-pen no longer camera remote
on March 10, 2025
Posted by: Janh
from North carolina
Expertise:Expert
VERY disappointed that the S-pen is not a camera remote. I WOULD NOT have upgraded if I had known. Bad on me for not doing my research
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, March 10, 2025
Hey there Janh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day, and we would love to help you find alternative ways to use your camera from a distance. We have provided a link to the full device manual that highlights both hand gestures and voice commands you can use with your device to remotely control your camera. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Effortless
on March 10, 2025
Posted by: PCast13
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is an effortless device to use. Across apps, the S25 Ultra is so smooth and seamless, the phone is just amazing! The Snapdragon processor is a beast and the camera is incomparable. I absolutely love the S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever!
on March 10, 2025
Posted by: Nicoleth3022
[This review was collected as part of a promotion.] I love the picture quality, audio, videos, all is perfect! AI make all easier and fun! I can edit my pictures in to many ways. I love my S25 Ultra 💓
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I’m using Galaxy phones about 10 years ago I haapp
on March 10, 2025
Posted by: NajibullahKhalilzoi
[This review was collected as part of a promotion.] I’m using Samsung galaxy’s for more than 10 years it has very good options and it’s very easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on March 10, 2025
Posted by: AZNYC92
[This review was collected as part of a promotion.] I absolutely love my new Samsung Galaxy S25 Ultra. Coming from a Galaxy Z-flip 5, I appreciate the larger screen, and the included stylus which makes navigating the phone, and taking notes a breeze.
There are also some new notable features I enjoy, such as the "Now Brief" , which appears on the lock/home screens as a widget, and is a one - clock option for all the important information pertaining to my day ahead (weather, news, alarms, calendar events, etc.) I love it!
What's my favorite thing about this phone? THE CAMERA! The quality is incredible! It features a 100x zoom (which I've had lots of fun playing with), and countless capture modes for videos and photos. You even have the option to edit the audio in your videos using the new audio eraser, ensuring that your video playback only showcases what you want to hear, and nothing else. It's amazing!
Equally as impressive is the battery life. It often lasts the entire day before needing to be recharged (and I use this phone from morning to night). When it comes time to charge, the phone does so quickly, and effortlessly.
Overall, I'm very satisfied with my purchase, and I'd highly recommend the new Samsung Galaxy S25 Ultra to any one who is looking for an awesome new phone. It's a solid 10/10!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phones build
on March 10, 2025
Posted by: Thriller
[This review was collected as part of a promotion.] Not to take away from the smooth animations with the new one ui 7. But the build itself has sold me on the phone. I personally enjoy the phone being lighter but also having slightly rounded corners. It feels some much better in my hands and not as "sharp" in my hands like the previous ultra variants having hard 90 degree corners. The phone has many features i enjoy but for me personally I want a phone that is easy to hold and that has been one of the biggest selling points to me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The New S25 Ultra
on March 10, 2025
Posted by: Loosewheel
[This review was collected as part of a promotion.] This phone is the greatest thing I've ever owned! It's amazing! The pictures it takes are phenomenal. Transferring things from the other phone to this was quick and easy! I am absolutely happy with my purchase!
Value
5
Written by a customer while visiting Samsung US