Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,908 Reviews)
Rating breakdown 23,908 reviews
5 Stars
20,510
4 Stars
2,630
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
I just lost my phone. features got it back.
on May 12, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have just lost my Samsung galaxy s25 ultra. With my watch ultra I asked the galaxy AI for help. GALAXY AI voice was very relaxing in my time of stress. Galaxy AI made me feel like I had someone on my side. Reminding me of the security features that will help me lock ,track my Samsung s25 ultra as well as leave a message for whoever finds my phone to contact me at another number. My watch ultra did a great job at contacting to my lost phone so I would be able to receive important notification allowing me to not miss a thing until I retrieve my phone. Sure enough I got a phone call from someone that has found my phone and I'm on my way to pick it up now. I'm so grateful of the smart features like find my phone, galaxy AI to help me navigate and so seamless communication between my Samsung devices.
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey there Mrzy2026, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that although you were experiencing something very distressing when you lost your device, that you were able to use the amazing capabilities of your devices to locate your phone, and that you are having a great experience with your phone overall. Please, reach out to us again in the future if any questions come up about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Premium Smartphone Experience
on May 12, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is easily one of the best smartphones I’ve ever used. The performance is incredibly fast and smooth thanks to the Snapdragon 8 Elite processor, and the 6.9-inch display is absolutely stunning with vibrant colors and amazing brightness. The camera system is outstanding — photos come out sharp, detailed, and professional-looking in almost any lighting condition. Battery life easily lasts all day, even with heavy use, and the S Pen is still a fantastic bonus for productivity and creativity.
What really stands out is how polished the overall experience feels. Samsung’s One UI is clean and responsive. The S25Ultra is packed with useful Galaxy AI features that actually improve everyday use. The phone feels premium in every way, from the titanium build quality to the smooth performance while gaming, multitasking, or editing photos and videos. Samsung also promises long-term software support, which makes this phone feel like a great investment for years to come.
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey JujuVapes92, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this to be one of the best devices you've ever had, and that you are loving the ease of use, and additional of Galaxy AI that have been such a benefit to your life every day. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a unit!!!
on May 12, 2026
Posted by: Jairambe
[This review was collected as part of a promotion.] So this is my first android phone in about 12 years and i can honestly say that this is the best phone ive ever had. What i like about samsung and this phone is that I am able to customize and make changes to anything I desire. The Galaxy AI is honestly the most advanced AI I've ever seen especially after the one ui 8.5 update. Bixby has improved significantly and I can say that i will be using it more often. The camera is my favorite part because first of al the quality is insane on the rear cameras and also I like that I have the option to switch from different megapixels. This interests me a lot because there are sometimes where is dark outside and I need to go to the 12 megapixel lens and if there is a lot of light I can use the 50 or 200 megapixel lens. I will say the integration of the 24 MP lens on the s26 ultra is perfect for photos at any time and ive been thinking about buying the s26 ultra. I am hoping I win this so I can purchase the s26 ultra and maybe some of the new buds pro's. Thank you.
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey Jairambe, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that your transition to this different operating system has been easy and enjoyable for you. We have provided a link to the complete manual for your device to help you fully explore and align your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the waterproof feature! Camera functions and
on May 13, 2026
Posted by: Khark1986
[This review was collected as part of a promotion.] Galaxies AI is a very handy feature! Overall a great device
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey Khark1986, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with your device, and that Galaxy AI has been so helpful to you every day. We have provided a link to the complete manual for your device to help you maximize your experience, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The product has amazing features and hardware
on May 13, 2026
Posted by: Jerminator117
[This review was collected as part of a promotion.] Galaxy AI has been a lot of help during my everyday life as well as work life. It is amazing the different ways in wimhich it can be used as forms of entertainment, fun and productivity.
Value
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi there Jerminator117, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that Galaxy AI has been such a valuable tool to many daily tasks both personal and professional. We have provided a link to the complete manual to help you with additional capabilities and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Extremely solid phone, Sammy for life!
on May 13, 2026
Posted by: Hitez1992
[This review was collected as part of a promotion.] This phone is a champion workhorse. I use it all through the day to schedule events and tasks at work. I bust out the pen and scribble notes and have the Galaxy AI convert it into something legible for me instantly on the fly, lifesaver. Then when I get home I cast it to my (also samsung) TV and play some games maybe before putting it down.
The thing can run my Doordash while multitasking GPS and a YouTube video running splitscreen. Not a single hiccup and always smooth and intuitive. Absolutely amazing.
The latest phones also have really good repairability, I can have this phone for YEARS if I wanted to (really, I'll be passing it down to family)
Value
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi there Hitez1992, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are finding this device to be such a powerhouse to your productivity and organization every day. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Performance and Camera Quality
on May 13, 2026
Posted by: Laflaky
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra has been an excellent device for daily use. The display is bright and smooth, the battery life lasts all day, and the camera captures very sharp and detailed photos in different lighting conditions. I also enjoy using Galaxy AI features because they make multitasking, photo editing, and searching much easier. The phone feels fast, reliable, and premium overall.
Value
5
Response from Samsung USBy R&R Team, May 13, 2026
Hey there Laflaky, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are finding this device to work so excellently for your needs, that the display is so great to look at for prolonged periods of time, camera is capturing amazing photos and videos, and that you are finding the battery to keep up with your usage during the day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Overall Flagship
on May 13, 2026
Posted by: GalaxyDude
[This review was collected as part of a promotion.] I can safely say Samsung finally nailed the balance between raw power and daily usability. While I’m usually busy tweaking high-end components for 4K gaming rigs, this is the first time a mobile device has felt like it belongs in that same tier of hardware.
The move to a more rounded, ergonomic design is a massive win. The boxy corners of previous years are gone, making it much more comfortable to hold during long sessions. For someone who prioritizes high-end specs, the display is the main event. The anti-reflective coating is a game-changer when you're out and about in the Texas sun, and the peak brightness makes 4K content look incredibly crisp.
The standout feature this year is definitely Galaxy AI. It’s more than just a gimmick; it’s actually useful for streamlining a heavy workload. Whether I’m using it to summarize long business case studies for my classes at NCTC or using the live translation features, it feels like the software is finally catching up to the hardware's potential.
Even without diving into the cameras, the sheer processing power and the efficiency of Galaxy AI make this a mandatory upgrade for anyone who treats their phone like a workstation.
Value
5
Written by a customer while visiting Samsung US