Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(23,909 Reviews)
Open Ratings Snapshot
Rating breakdown 23,909 reviews
5 Stars
20,511
4 Stars
2,630
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product. 
(
1,128 out of 1,315
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great phone yet again!
on May 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have been using Samsung phones since the galaxy s7 active and I am never disappointed!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Powerful Phone With Useful AI Features
on May 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra has been one of the best phones I have used so far. The screen is bright and sharp even outside in the sun, and the battery easily lasts through a full day of heavy use. The cameras take very detailed photos and videos, especially in low light and zoom shots. Everything feels fast and smooth with no lag when switching between apps or watching videos.
One of the biggest upgrades for me is Galaxy AI. The AI features are actually useful instead of feeling like a gimmick. Live translation, photo editing, voice transcription, and search features save time and work surprisingly well. The phone also feels premium and solid in the hand, and the S Pen is still great for notes and quick edits.
The speakers are loud, calls sound clear, and gaming performance has been excellent. Samsung also did a good job improving multitasking and customization options. Overall, the Galaxy S25 Ultra feels like a complete package with strong performance, excellent cameras, and useful Galaxy AI features that make everyday tasks easier.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great phone,fast,reliable,great battery
on May 7, 2026
Posted by: y4d19913
[This review was collected as part of a promotion.] great overall phone,has amazing memory and storage. battery life is great last all day and then some. smooth easy to use and never lets me down. love the cameras and videos nothing beats it! also love the Galaxy Ai features.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S pen is great
on May 8, 2026
Posted by: Gizru
Verified Purchase:Yes
I love the galaxy S25 ultra because of the S pen. I chose the S25 over S26 because its titanium vs aluminum. Grantedaluminum
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Phone
on May 9, 2026
Posted by: FlowerGirl
[This review was collected as part of a promotion.] It's a great phone all around. Great specs. It's just too big for me. But I still like it.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on May 9, 2026
Posted by: Sonny80
[This review was collected as part of a promotion.] The S25 Ultra is a amazing phone. The AI feature is great cause when you use it it keeps memory of everything and combines what you want or need. Samsung out does themselves on all the new products that come out. Everything I think they thought of everything. Samsung comes with another amazing feature that's just mind blowing. All there products are incredible. I only purchased Samsung products because if something happens to it they take care of it right away and they don't give you the run around. Their always so helpful on everything.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on May 11, 2026
Posted by: GalaxySpecLover
[This review was collected as part of a promotion.] I switched to Samsung galaxy in 2017 and haven't looked back. The camera specs stood out to me in the beginning, especially after having my son. The Galaxy AI is helpful in every aspect of life from things at work to home.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
The phone is slow and sluggish poor battery life.
on May 11, 2026
Posted by: Anonymous
from Birmingham Alabama
Expertise:Expert
Verified Purchase:Yes
The operating system is slow and sluggish. I have put the majority of my applications in deep sleep mode, and my battery is still draining at an alarming rate. I wish I have kept my S20, my battery life was extremely good.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 11, 2026
Hi Mary Sullens, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you resolve the frustrations you mention to help you have the best possible experience with your device. We have provided links to articles to help you maximize the battery life and speed of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if these matters continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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